Mohammed Ikram Uddin

L2 IT Support and IT Asset Management professional with 6.3 years of experience supporting enterprise environments. Strong expertise in end-user support, asset lifecycle management, onboarding/offboarding, vendor coordination, and SLA-driven incident resolution. Proven track record of improving asset accuracy, reducing costs, and ensuring high system availability.

IT Asset Engineer / L2 IT Support - Persistent Systems - Hyderabad

(2023-03)

• Provide L2 support for laptops, desktops, OS, and peripherals, ensuring timely issue resolution.
• Manage lifecycle of 1,000+ IT assets, improving tracking accuracy by 30%.
• Coordinated with vendors to reduce procurement timelines by 20%.
• Decommission and dispose of 200+ assets monthly, achieving 15% cost savings.
• Automated asset tracking and reports, reducing manual effort by 40%.
• Conduct regular inventory audits maintaining 95% asset accuracy.
• Support employee onboarding and exits with asset provisioning and retrieval.

IT Support Technician (Desktop Support) - Amazon Development Center - Hyderabad

(2019-03 - 2023-02)

• Delivered technical support, resolving 95% of tickets within SLA.
• Troubleshot hardware, OS, and application issues for 500+ users annually.
• Allocated and recovered 150+ IT devices monthly, improving turnaround by 25%.
• Maintained zero stock shortages, improving service efficiency by 20%.
• Supported onboarding of 50+ new hires/month, ensuring day-one readiness.
• Helped maintain 99% system uptime through proactive issue resolution.

MBA - Finance - Osmania University