Mohammed Nafsal

Detail-oriented Commerce graduate with hands-on experience in SAP ECC (SD), order management, transaction processing, and data analysis. Skilled in handling high-volume operations, maintaining accurate records, generating MIS reports, and coordinating with cross-functional teams to ensure timely issue resolution and operational efficiency. Proficient in MS Excel, reporting, stakeholder communication, and process coordination within fast-paced environments.

Order Management & Operations Analyst - Vserve Ebusiness Solutions - Coimbatore

(2025-01)

• Managed end-to-end order lifecycle in SAP (ERP), including order creation, tracking, and resolution of operational discrepancies.
• Coordinated with cross-functional teams to ensure timely order fulfillment, delivery tracking, and smooth day-to-day operations.
• Maintained and updated master data and transactional records in SAP, ensuring high data accuracy and process compliance.
• Monitored order status, delivery schedules, and operational issues, proactively coordinating with stakeholders for timely resolution.
• Generated weekly MIS reports and dashboards using Excel to track operational performance, SLA metrics, and process efficiency.
• Worked within SLA timelines to ensure timely completion of assigned deliverables and operational tasks.
• Contributed to process improvement initiatives that enhanced turnaround time and operational efficiency.

Sales Operations Associate - US Region - KGISL - Coimbatore

(2023-05 - 2024-06)

• Handled high-volume inbound customer and order-related interactions for US customers (AT&T, Viasat, Comcast).
• Processed customer orders and service activations, ensuring accurate data entry and timely fulfillment of requests.
• Provided support on order status, service delivery timelines, and operational queries while maintaining SLA compliance.
• Maintained customer and transactional records in CRM systems, ensuring data accuracy, compliance, and documentation standards.
• Coordinated with internal teams to resolve operational issues, order discrepancies, service delays, and billing-related concerns.
• Assisted in tracking recurring operational issues and supported process improvement initiatives to enhance workflow efficiency.
• Achieved consistent performance in customer satisfaction, operational targets, and service-level expectations.

Bachelor of Commerce - Corporate Secretaryship - VLB Janaki Ammal College of Arts and Science (2023-01)