Apollo 247 Healthcare Ltd | Operations Executive
May 2018 – Aug 2025
- Manage closure of customer feedback and complaints for virtual consultations, pharmacy, and diagnostics orders.
- Resolve support tickets within defined turnaround times using Omni Support tools.
- Coordinated with hospitals/clinics to ensure seamless execution of the vaccination program.
- Appointment Scheduling/ rescheduling, Invoice generation.
- Managing accurate patient records in HMS software.
- Data validation, maintaining trackers and report preparations on a regular basis.
Infinite Medtech Solutions (formerly Satmed Claim Services) | Senior Executive – Claims Management
May 2015 – Nov 2016
- Provided email-based support to customers, coordinating with internal and offshore teams for quick resolutions.
- Ensured timely claim processing by following up with insured individuals and providers for missing information.
Managed claim assignments, approvals, and regular
status updates to insured members.
Good Health Plan TPA, Hyderabad | Claims Investigator
Sep 2013 – Mar 2015
- Conducted hospital visits to verify in-patients availing cashless services.
- Coordinated with hospital desks, consultants, and insured patients to verify claims.
- Reported suspicious findings and discrepancies to the medical review team.
Streamlined claim processes by acquiring deficient documents and cross-checking records.
Family Health Plan Insurance TPA | Senior Executive – Provider Management
Dec 2009 – Jun 2012
- Managed empanelment and de-empanelment of hospitals.
- Maintained hospital master data and updated tariffs.
- Delivered periodic reports to insurance companies.
- Conducted hospital visits for service feedback and network enhancement.
