Mohammed Shameer

Certified Salesforce professional with 2 years of extensive Salesforce experience and management skills seeking positions in Salesforce platform with your organization to utilize acquired human resources and customer service skills. An effective leader with strong interpersonal, leadership, analytical and relationship management skill.

Tata Consultancy Services / Assistant System Engineer

Jan 2021 - Present , TCS Kochi

• Implemented problem solving skills to work through employee, customer, and managerial staff issues and challenges related to Salesforce.com.
• Created user groups and configure workflows and assignment rules to enable proper routing of leads to the marketing members.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Configured Profiles and Administrative permissions to grant/deny users access to platform features.
• Supported clients business with Conga Lifecycle Management ( CLM) software for Salesforce. Daily calls/interactions with client team for providing better service to business.
• Created Customized dashboards for the sales team to keep track of the Opportunities assigned to them and to share insight across the company.
• Implemented pick lists, filed dependencies, lookups, master-detail relationships, validation and formula fields to the custom objects.
• Implemented automated escalation and alert notification and automated surveys to measure customer satisfaction.
• Involved in preparing Business Requirement Document and Functional Requirement Document.
• Redesign through customization and applications within salesforce.com.
• Create and maintain support queues and case escalation rules.
• Salesforce marketing campaign configuration - Salesforce Marketing Cloud and Adobe Marketo.

Mar Athanasius College Of Engineering / Bachelor Of Technology

March 2016 - Sep 2020

Graduated with 7.8 CGPA. Headed the website development team for art and tech first conducted in college.