CV-TECHNICAL SUPPORT ENGINEER
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5.5 Years of experience in system administration including operational and engineering roles. Strong fundamental knowledge of Laptops and desktops & printers with excellent skills in areas like configuration, analysis and network troubleshooting.
InterGlobe Aviation Ltd (IndiGo)
Position: South Lead Executive-IT (L2&L3)
Experience: 07-09-2021 – Presently working Location: Kempagowda International Airport (Bangalore)
Installing and configuration of Windows Server 2012/2003.
Installing and Configuring Active directory, DHCP, DNS, and File servers.
Manage Network Firewall (Fortigate 90D), Switch (D-Link DES 1008A, 1016D and 1024D), Configuration of FTP Client access.
Configuration and maintenance of Baggage Reconciliation server.
Manage and monitor all installed systems and infrastructure.
Keep users informed of progress during issue lifecycle and make follow-up calls or communications in a timely manner.
Gathered customer and the information to determine technical support level; elevate calls to appropriate support level as necessary.
Oversaw more than 300 computers of the company by monitoring, configuring and maintaining all hardware and software systems.
CMS IT SERVICE PVT.LTD (Client -InterGlobe Aviation Ltd) (IndiGo)
Experience: 10-04-2017 – 22-07-2021 Location: Calicut International Airport
Working as part of a multi-disciplinary team.
Manage user accounts, permissions, email, and anti-virus and wireless connectivity.
Troubleshooting and maintenance of Desktop, Laptop& Hardware related problems.
Maintain updated knowledge of company products and services to better provide user support and service solutions.
Assisted clients and users with general support for hardware, peripherals, network connections, and external software.
Provided first-level technical support to end users on proprietary software and applications, including installation, basic usage, and appropriate service level to warranty.
Indian Railways and CANARA HSBC OBC- (10-4-2016 – 25-3-2017)
Position: Customer Support Engineer (ATE)
Configuration WIFI access point and router.
Install and configure network printer.
Coordinate with vendors for support.
Handling escalations & giving technical support to onsite engineers in customer locations.
Troubleshoot network connectivity (LAN) issues.
Troubleshooting and maintenance of outlook.
Responsible for achieving and maintaining customer issues.
Provide technical consultation on current and proposed systems to the clients.
Perform responsibilities of documenting technical cases.
Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
I completed my BSc. Computer science from Calicut university in 2015 with 70% percent mark and I completed diplomas in CCNA, CCNP, A+ & N+. I have been working as a technical support engineer for the last 6 years on interGlobe aviation LTD.
