Mohammed Yasin

Dynamic and customer-focused Front Office Professional with 4–5 years of experience in hotel management and guest relations. Skilled in front office operations, customer service, payment handling, communication, and problem-solving. Experienced in creating positive guest experiences while maintaining professionalism and operational efficiency. Proficient in Opera software and hotel administration.

Front Office Executive - Chelsea Harbour Hotel Millennium Group - London

(2022-01 - 2026-12)

• Welcomed and assisted guests in a professional and courteous manner.
• Managed front desk operations efficiently and ensured smooth guest check-ins/check-outs.
• Handled phone calls, emails, and walk-in inquiries promptly.
• Processed payments and invoices accurately.
• Maintained strong knowledge of hotel services, local attractions, and guest requirements.
• Delivered excellent customer service and resolved guest concerns effectively.

MBA - Business Administration - Roehampton University (2024-12)

Bachelor's - Mechanical Engineering - Deccan College of Engineering and Technology (2019-12)

Intermediate - Presidency Junior College (2015-12)

SSC - Gems High School (2013-12)