Operations Manager
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Dynamic and results-driven Operations Manager with over 23 years of experience in managing
Center operations, optimizing processes, and leading high-performing teams in Fintech Industry.
Adept at strategizing business goals, enhancing customer satisfaction, and driving operational efficiency. Strong leadership, problem-solving, and decision-making skills with a focus on achieving organisational success.
I am a hands-on Leader and have a holistic approach. I am a firm believer that being customer centric is the best approach. Thinking out of the box to make the customer journey crisp is my strong point.
• Operations Leader with over 23 years of experience in managing large-scale customer service operations, inbound/outbound call centres, and revenue-generating processes. Proven expertise in leading high-performing teams, enhancing customer experience (NPS, CSAT), and optimizing service delivery models. Adept at vendor & partner management, regulatory compliance, and driving strategic business growth within the Financial Services sector &
• Fintech Industry, BPO &
• Customer Success space, Banking &
• BFSI. I am a hands-on Leader and have a holistic approach. I am a firm believer that being customer centric is the best approach. Thinking out of the box to make the customer journey crisp is my strong point.
BA Graduate from University of Mumbai
