Zonal Team Leader - Precision Techserve Pvt
Client: Janasmall finance bank and Ujjivan small finance bank. 5 Years 3 months experience till date with Janasmall finance bank and 2 Years 6 months with Ujjivan small finance bank.
- Responsible for handling Regional Operations, helpdesk activities & escalations, Vendor & ASP Management and taking monthly feedback in customer meetings
- Gaining insight on exact requirements & solution designing by interacting with the customers
- Completed several challenging assignments through effective Customer Relationship Management, IT Infrastructure, Manpower and optimisation of other resources
- Conducting monthly meetings for operations review for all key customers
- Organizational IT Infra Changes & Organize Weekly CAB meeting & Monthly/Weekly Change/Incident Review Meeting
- Real-time ticket entry by utilizing, managing and monitoring our service desk system, Meeting with Clients, Internal team & Coordination with different vender & clients for Project Implementation
- Manage Help Desk staffing, including recruitment, supervision, scheduling, development, evaluation, and mentoring
- Responsible for End User hardware and software asset management (including PCs, laptops and peripherals)
- Manages communications to the corporation related to system outages and incidents, Establishes acceptable SLAs on ticket prioritization and completion
- Coordinate PC and desktop application patching cycles with users, Compile monthly and quarterly ticket and issue resolution metrics
- Performs administration tasks, such as new joiner/leaver process, user management, documentation, communication messages to users
- Be responsible for providing the first line support for IT Support such as Laptops, Desktops, Smartphones, and Printers, and providing software support for products such as Microsoft Windows Operating Systems, Microsoft Office, and other proprietary software
- Demonstrated abilities in installing, configuring and providing support to Hubs and Local Area Network (LAN)
- Adroit in coordinating with different vendors and leased line providers to get things done at the right time
- sequences for XP to Windows 7 upgrade using Zero/Lite Touch Installations
- Configured Branch Distribution Point, Asset Intelligence, and Windows Deployment Services
- Manage the mobile devices your workforce uses to access company data
- Manage the mobile apps your workforce uses
- Protect your company information by helping to control the way your workforce accesses and Ensure devices and apps are compliant with company security requirements
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