Mohan Lakkaraju

ServiceNow Developer with 4+ years of experience in ServiceNow Administration, Development, Implementation, and Maintenance

Talent

HyderabadMember since August 25, 2026

ServiceNow AdministrationIT Service Management (ITSM)CMDBIncident ManagementProblem ManagementChange ManagementService CatalogBusiness RulesClient ScriptsUI PoliciesUI ActionsScript IncludesWorkflowsNotificationsACLsREST APIsDiscoveryService MappingFlow DesignerReportingSLA ManagementData MigrationRecord ProducersTransform MapsImport SetsJavaScriptITILAgile/ScrumAsset ManagementUpdate Sets

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ServiceNow AdministrationIT Service Management (ITSM)CMDBIncident ManagementProblem Management

About

ServiceNow Developer with 4+ years of experience in ServiceNow Administration, Development, Implementation, and Maintenance, backed by 8+ years of overall IT experience. Strong expertise in IT Service Management (ITSM), HRSD, CMDB, Incident Management, Problem Management, Change Management, Service Catalog, and ServiceNow Integrations. Proficient in developing and customizing ServiceNow applications using Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Workflows, Notifications, ACLs, and REST APIs.

Experienced in CMDB administration, Discovery, Service Mapping, Reporting, SLA Management, Data Migration, and Agile methodologies. ServiceNow CSA Certified professional with strong knowledge of ITIL processes and experience delivering scalable ServiceNow solutions aligned with business requirements.