Mohd Ali
IT Administrator and Helpdesk Support
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About
With Over 18 Years of experience in India and Overseas (UAE) as a Systems Engineer, IT Administrator and Helpdesk Support in Server Management and Network Troubleshooting. Excels in problem solving and Technical Support. Can work in rotational and flexible shifts.
Experience
IT Administrator and Helpdesk Support - Al Aadab Tours and Travels - India, Hyderabad
(2022-01)
- Installation, configuration, and maintain Operating Systems, physical hardware, Printers and virtual environments
- Apply software updates and security patches, manage firewalls, and monitor systems for unauthorized access or cyber threats.
- Create data backup policies, test data integrity, and ensure quick restoration during hardware or system failures
- Resolve daily software glitches, manage login issues, vendor software updates
- Oversee database storage, secure access rights, backup verification, and compliance with data protection rules.
Business Development Executive IT Staffing & Recruiting - Sunsoft Services Inc - Jersey City, NJ, USA; Worked from India, Hyderabad
(2020-07 - 2021-12)
- Identifying new clients, generating leads, and building long-term business partnerships for Software and IT services.
- Understanding the hiring requirements of hiring Managers.
- Attracting candidates through various channels like social media and professional networks.
- Reviewing resumes and screening candidates.
- Scheduling interviews by coordinating with candidates and hiring Managers.
System Engineer - Smart Vision For Information Systems - United Arab Emirates, Abu Dhabi
(2012-12 - 2018-08)
- Assisted in the deployment and management virtual machines
- Collaborated with senior engineers to troubleshoot network performance issues
- Provided technical support and resolved user-reported issues.
- Documented technical procedures and system configurations, ensuring consistent updates to the knowledge base
- Supported the installation and configuration of networked systems
- Conducted routine system administration tasks such as backups and updates, enhancing system reliability
- Collaborated with IT team to develop technical support documentation
System Administrator - Amber Online Services Ltd. - India, Hyderabad
(2008-12 - 2012-09)
- Installing and configuring Software, Hardware and Networks.
- Monitoring system performance and troubleshooting issues.
- Ensuring security and efficiency of IT infrastructure.
- Monitor network performance, uptime, and traffic flow to minimize outages.
- Diagnose and resolve routing, switching, DNS, and WAN/LAN-related network issues.
- Handle escalation tickets from field engineers and corporate clients.
- Perform scheduled maintenance, firmware upgrades, and security configurations on core network hardware.
Education
Bachelor of Computer Science (B. Sc) - Bodh Gaya College, Magadh University (2000-07)
Intermediate - Maths, Physics and Chemistry - Allahabad Intermediate Board (1997-06)
10th standard S.S.C - Board of Secondary (1993-03)
