Mohd Bilal

Results-driven E-commerce Operations professional with hands-on experience managing Amazon Seller Central (FBA & FBM) operations, product listings, inventory management, order fulfillment, and logistics coordination. Skilled in low-competition product research, product launch planning, catalog optimization, and packaging & branding coordination. Experienced in resolving customer inquiries, shipment tracking, refunds, and replacements to ensure high customer satisfaction.

Proficient in Microsoft Excel, Canva, ChatGPT, and AI-powered tools to streamline operations, create high-quality product content, and improve productivity. Strong project coordination, problem-solving, and organizational skills with the ability to manage multiple business operations efficiently.

E-Commerce Operations & Product Sourcing Manager at CROCON Technologies (2022-11 – Present)

• Managed product sourcing, supplier identification, negotiation, and vendor management.
• Amazon FBA & FBM operations, inventory planning, and order fulfillment.
• Product listing creation and optimization, including Amazon A+ Content.
• Sales analysis, competitor research, pricing strategy, and product performance monitoring.
• Conducted low-competition product hunting and market research.
• AI-powered workflow automation.
• Cross-functional coordination with manufacturers, suppliers, logistics partners, and customers.
• Packaging, branding, labeling, and shipping coordination.
• Resolved shipping issues with UPS, FedEx, and DHL.
• Customer support including tracking, delivery issues, replacements, refunds, and claims.

Diploma in Computer Science: Computer and Graphics – Jamia Millia Islamia (2021)