Network And Security Engineer - Sumo Video Games Pvt. Ltd. - Pune
(2022-04 - 2025-04)
- Configured and maintained Palo Alto Network Firewalls, including creating and managing security policy rules, NAT rules, U-Turn NAT, static routes, and role-based administration for user access.
- Configured security profiles, service routes, SSL/TLS service profiles, and External Dynamic Lists (EDLs) for enhanced security and operational efficiency.
- Assisted in maintaining Palo Alto PA-3430 firewalls using Panorama, applying predefined rule updates to secure network access under guidance.
- Assisted in configuring and managing Cisco 9300 L3 switches and Cisco 8200 routers for basic network connectivity under the guidance of the senior engineer.
- Configuration of Access Control Lists (ACLs). Used Standard, Extended, and Named Access Lists for Application Access Control.
- Supported implementation and maintenance of VLANs, DHCP, DNS, trunking, port security, and Spanning Tree Protocol (RSTP) using Cisco IOS and PuTTY.
- Provided on-call support for installation and troubleshooting of configuration issues.
- Performed troubleshooting of connectivity problems using PING and Traceroute.
- Provided technical support for improvement, upgrades, and expansion of existing network architecture.
- Assisted in backing up and restoring Cisco switch and router configurations using TFTP under supervision.
Desktop Engineer L2 - Sumo Video Games Pvt. Ltd. - Pune
(2016-08 - 2022-03)
- Assisted in creating and maintaining standard system images for various departments using Microsoft SCCM.
- Windows and application updates are deployed using SCCM to ensure system security and compliance.
- Assisted in small office network deployments, including site surveys, network cabling, and Cisco switch installations.
- Supported vulnerability assessments using Rapid7 and assisted in applying security patches to endpoints and network devices.
- Set up and maintained network printer connections and print servers for efficient office operations.
- Executed clean OS installations and managed complex upgrade processes for Windows 10/11 and macOS systems.
- Managed Active Directory user accounts, including password resets, group assignments, and access permissions.
- Provided remote support to users via tools like TeamViewer, addressing software and connectivity issues for off-site employees.
- Configured and troubleshooted network connections (VPN, Wi-Fi, LAN) across desktops, laptops, and mobile devices.
- Maintained IT inventory records for hardware assets, ensuring accurate tracking and reporting.
- Assisted in configuring Cisco 2960 series switches for basic VLAN setups, supporting network segmentation for office and data centre environments under supervision.
Desktop Associate Engineer - HCL Services Limited
(2014-11 - 2016-07)
- Attend various calls on MS Outlook 2013, Lync, Windows 7, Windows 8 & Windows 10, Virtual machines, and VPN. Imaged systems using WDS.
- Managed call logging using CASD software based on incidents and requests.
- Upgraded hardware promptly to minimize service disruptions.
- Set up new workstations for users with proper cables, equipment, and software.
- Provided folder access rights on file servers as per user requests on an approval basis.
- Maintained SLA compliance and managed the problem-ticket system to record and track user calls and emails. Prepared laptops/desktops for new employees & maintained database inventory sheets daily.
- Delivered L1 Level support for Printer Servers and network-related issues.
- Troubleshot user profile issues, permissions, and file/printsharing problems.
System Support Engineer - Netway India Pvt. Ltd. - New Delhi
(2012-06 - 2014-04)
- Designed, implemented, and maintained office networks with IT teams and Call Centers.
- Installed, configured, and troubleshooted routers (e.g., Netgear Prosafe FVS336GV2) and servers.
- Administered systems like Active Directory (Server 2008R2) and CZentrix.
- Managed network services: DHCP, DNS, Proxy Server, IIS 7, FTP.
- Monitored networks and servers for optimal performance.
- Controlled employee access and security profiles. Maintained VoIP gateway (MP-124) for call center routing.
- Managed network relocations with minimal downtime and equipment damage.
- Configured and troubleshooted MS Outlook and Windows OS upgrades (Win 7 to Win 8).
- Resolved LAN/WAN issues and set up network printers and shared drives.
- Provided remote support using TeamViewer, RDP, and LogMeIn Rescue.
- Conducted database and user data backups. Managed Windows Active Directory (user and computer configurations). Installed and configured MS Office versions (2007, 2010, and 2013).
- Sourced cost-effective software solutions and maintained hardware stock.
Desktop Support Engineer - Vintage Enterprises - Noida
(2011-04 - 2012-03)
- Install, Configure and troubleshoot Windows XP and Windows 7.
- Troubleshoot desktop and laptop hardware-related issues.
- Configured MS Outlook 2007 on client machines.
- Handle and resolve basic LAN-related issues.
- Install and update antivirus software on client machines.
