TECHNICAL LEAD – PRODUCTION SUPPORT | GCC OPERATIONS
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Results-oriented Technical Lead with 20 years of IT experience, including 10 years in Application Development and 10 years in Production Support, Incident Management, and GCC Operations. Extensive expertise in C#, ASP.NET, .NET Core, SQL Server, Azure, IIS, REST APIs, and DevOps practices. Proven success in leading enterprise application teams, driving operational excellence, reducing MTTR, improving application stability, and delivering modernization initiatives.
Technical Lead – Technology Operations / GCC - Massmutual India
(2016-01)
Lead production support, incident/problem/change management, modernization initiatives, SLA governance, automation, and stakeholder management.
Technical Lead / Senior Developer
(2011-01 - 2016-12)
Led development, architecture, coding standards, solution delivery, and SQL optimization initiatives.
Software Engineer / Senior Software Engineer
(2006-01 - 2011-12)
Developed enterprise applications, database objects, reports, and supported SDLC activities.
MSC - Tech Industrial Mathematics with Computer Applications
