Mohd Wasim Akram

Systems Engineer with 5+ years in endpoint management, MDM, and security compliance. Expert in macOS, JumpCloud, and Jamf administration across enterprise environments. Delivers secure, scalable IT operations with measurable SLA outcomes.

System Administrator - Ahana Systems and Solutions Pvt. Ltd. - Delhi, India

(2024-07)

• Led macOS onboarding via ABM/DEP and JumpCloud RBAC, cutting provisioning time through full automation
• Resolved macOS and Windows endpoint incidents via ServiceNow/Freshservice, consistently within SLA targets
• Enforced security config profiles and audit trails; streamlined offboarding and access revocation workflows

Mac Desktop Support Engineer - Wipro Limited / Progressive Info Vision Pvt. Ltd. - Delhi, India

(2021-12 - 2023-06)

• Administered Jamf Pro policies, MDM profiles, and scripts to harden security across enterprise Mac fleet
• Integrated Apple devices with Active Directory and Azure AD, managing certificates and access controls
• Deployed enterprise apps with MAM configs; maintained asset inventory and ensured SLA-compliant closures

Technical Support Engineer - Unicorn Infosolutions Pvt. Ltd. - Delhi, India

(2020-09 - 2021-12)

• Delivered macOS and Windows end-user support, resolving hardware/software issues via ticketing platforms
• Managed enterprise Adobe and Microsoft licensing; deployed collaboration tools across the full user base
• Maintained high first-contact resolution rates, reducing repeat incidents through root-cause documentation

Apple Service Engineer - Apple Authorized Service Center (Unicorn Infosolutions) - Delhi, India

(2015-10 - 2020-09)

• Delivered Apple hardware diagnostics, repairs, and warranty case management via GSX across a 5-year tenure

Bachelor of Computer Application - Computer Application - Jaipur National University (2017)