Mohina Mansori

Business Growth and Relationship Management professional with 12+ years of experience across B2B and B2C SaaS sales, digital platform management, and customer success. Track record of managing 200+ client relationships, sustaining 95%+ CSAT, and leading go-to-market and SOP initiatives that improve retention and operational efficiency. Skilled across Zoho, and Salesforce CRM platforms, with strong cross-functional and vendor coordination experience.

Business Growth Manager at Law Bridge Capital (2026-01 – Present)

• Own end-to-end roadmap and feature prioritization for the Samadhaan Bridge SaaS platform, coordinating development and performance monitoring.
• Drive go-to-market strategy execution for new features and services, tracking KPIs to measure and improve business outcomes.
• Lead cross-functional coordination across Tech, Marketing, Sales, and Operations to scale digital platform growth.
• Designed and implemented SOPs and process workflows that improved operational efficiency across departments.
• Manage vendor, agency, and technology partner relationships to ensure timely, quality delivery.

Relationship Manager - Product Adoption & Customer Success at Five Line Health Care Pvt. Ltd. (2023-01 – 2026-01)

• Managed 200+ clinic relationships on a SaaS clinic management platform, driving product adoption and retention over 3 years.
• Delivered 50+ live demos and onboarding sessions monthly, sustaining 95%+ CSAT within SLA and TAT throughout tenure.
• Owned CRM-based lead tracking, pipeline, and customer lifecycle management via Zoho CRM.
• Partnered with tech teams on UAT, beta, and black-box testing, closing the product feedback loop with real customer input.

Tele Sales Lead - Senior Sales Executive at Solrayo Technologies Pvt. Ltd. (2022-01 – 2023-01)

• Converted leads into paying clients through consultative demos and delivered software training to boost user adoption.
• Maintained rapid query resolution within TAT, sustaining strong customer satisfaction levels.

Customer Service Executive at Airline Courier & Cargo (2022-01 – 2022-12)

• Managed inbound inquiries and escalation handling with 100% data accuracy across logistics coordination.

Senior Sales Executive & Team Leader at Talkline.in (2021-01 – 2022-01)

• Led a team of sales representatives, training them on objection handling and product knowledge.
• Achieved 90%+ customer engagement through proactive follow-ups and relationship management.

Sales Executive - E-commerce Onboarding at Plada Infotech Services Ltd. (2019-01 – 2021-01)

• Managed Amazon, Flipkart, and eBay seller onboarding, handling SKU creation, cataloguing, and compliance.

Tele Caller - Insurance Sales at HDFC Car Insurance (2015-01 – 2019-01)

• Executed outbound sales campaigns over 4 years, consistently exceeding monthly targets with high renewal and retention rates.

B.Com – Royal College of Arts, Science & Commerce

H.S.C in Commerce – Royal College of Arts, Science & Commerce

S.S.C – Anjuman Mufidul Yatama Urdu High School (2011-01)