Mohind Sm

Dedicated Senior Soft Service Supervisor with 15+ years of hands-on experience in facilities management across commercial, healthcare, and retail environments in the UAE. Proven expertise in managing large multi-site teams, ensuring SLA compliance, and maintaining high standards of cleanliness, hygiene, and safety. Strong background in CAFM systems (SAP, Reflexion, Maximo), PPM coordination, audit readiness, and client relationship management.

BICSc-certified professional with a solid track record of operational excellence, workforce optimization, and continuous service improvement in high-footfall and critical-care facilities.

Senior Soft Service Supervisor at Ejadaha Asset Management Company, EO Royal Facilities (2021-05 – 2025-05)

• Supervise and coordinate soft services operations including housekeeping, cleaning, waste management, and support services.
• Lead, schedule, and monitor housekeeping staff to ensure optimal manpower deployment and service coverage.
• Ensure compliance with client requirements, service level agreements (SLAs), and company quality standards.
• Conduct regular site inspections and audits to maintain hygiene, cleanliness, and safety standards.
• Train, mentor, and evaluate staff performance to improve service efficiency and productivity.
• Manage attendance, duty rosters, leave schedules, and performance records of site staff.
• Handle client coordination, resolve service-related issues, and ensure high customer satisfaction levels.
• Monitor consumption of cleaning materials, equipment, and chemicals; control inventory and minimize wastage.
• Ensure adherence to health, safety, and environmental (HSE) policies and procedures.
• Prepare daily, weekly, and monthly reports for management review and compliance tracking.
• Support mobilization, demobilization, and manpower planning for new or existing sites.

Soft Services Supervisor at Royal Catering Services | NMC Ruwais Hospital (2019-04 – 2021-04)

• Supervised soft services operations including housekeeping, cleaning, waste management, and support services within a hospital environment.
• Ensured strict adherence to healthcare hygiene standards, infection control policies, and hospital protocols.
• Managed and coordinated housekeeping staff schedules, duty rosters, and manpower allocation.
• Conducted routine inspections of wards, clinical areas, and common spaces to maintain cleanliness standards.
• Coordinated with hospital administration and nursing teams to address service requirements and complaints.
• Trained staff on cleaning procedures, use of chemicals, equipment handling, and safety practices.
• Monitored stock levels of consumables, cleaning materials, and PPE; ensured timely replenishment.
• Enforced health, safety, and environmental (HSE) compliance across all operational areas.

Soft Services Supervisor at Advanced Environmental Services | NMC Royal Family Medical Center (2014-10 – 2019-04)

• Led site-specific soft services planning based on patient flow and facility usage patterns.
• Implemented task-based cleaning schedules aligned with clinical risk zones.
• Coordinated deep cleaning, terminal cleaning, and emergency response cleaning activities.
• Verified correct dilution, labeling, and storage of cleaning chemicals and disinfectants.
• Ensured proper segregation, handling, and disposal of medical and non-medical waste.
• Conducted toolbox talks and daily briefings to reinforce service expectations and safety.
• Reviewed KPI performance and initiated corrective actions to meet contractual targets.
• Liaised with procurement teams for timely sourcing of consumables and equipment.
• Maintained compliance documentation for inspections, audits, and regulatory reviews.
• Supported onboarding and site induction for new housekeeping staff.

Soft Services Supervisor at National Marina Real Estate Development LLC. | Marina Mall (2013-10 – 2014-08)

• Planned cleaning coverage based on peak shopping hours, events, and seasonal demand.
• Coordinated façade cleaning, washroom hygiene, and public area presentation standards.
• Managed night-shift and early-morning cleaning activities to avoid operational disruption.
• Ensured visual cleanliness standards aligned with mall branding and tenant expectations.
• Coordinated with security and maintenance teams during special events and promotions.

Diploma in Hotel Management – Annamalai University (2009)

Higher Secondary Education in Plus Two – Government Higher Secondary School (2007)

Matriculation in SSLC – Padanilam Higher Secondary School (2005)