Mohini Jadhav

Results driven Project Lead and Quality Operations professional with working experience of 11+ years in ecommerce, catalog/category management, website content management & operations, project & quality management, and team leadership for B2B & B2C operations. Skilled in project planning/delivery, audits, SOPs creation & maintenance, RCA, performance management, SLA/TAT, and continuous improvement. Experienced in P&L analysis, GP calculations, RFQ/Proposal Creation, and performance analysis.

Strong in data-driven decision-making, stakeholder management, team management & development, trainings, and process optimization. Strong ability to translate quality data into actionable insights, process enhancements, and measurable performance improvements through cross-functional collaboration and technology adoption.

Project & Quality Lead - Technosoft Engineering Projects Limited

(2019-02)

• Lead and manage day-to-day website content production and delivery activities for technical publications, content, customer support, catalog teams.
• Plan workloads, allocate tasks, and ensure timely project delivery as per SLA/TAT.
• Monitoring 35 team members and their productivity, quality, and performance metrics.
• Conduct regular quality reviews and audits to ensure content meets client and project guidelines.
• Develop and maintain SOPs, guidelines, checklists, and process documentation.
• Provide coaching, feedback, and refresher training to improve team performance.
• Manage escalations and critical issues and ensure timely resolution.
• Track project progress, pending work, risks, and dependencies and communicate updates to stakeholders.
• Identify process improvement and automation opportunities to improve efficiency and accuracy.
• Support new project transitions, process changes, and team ramp-up activities.
• Ensure effective resource planning and capacity management based on project requirements.
• Prepare and share daily/weekly/monthly project reports and performance updates.
• Maintain strong focus on quality, productivity, compliance, and customer satisfaction.
• Create, edit, and maintain templates, scorecards, and quality & group documentation across various projects related to electronics, mechanical, electrical.
• RFQ/Proposal creation, P&L analysis, GP calculations, ISMS/QMS processes handling, dashboard creation as per project needs. Handled 35 team members.
• Define project plans, standards, processes, and governance frameworks. Risk Management.
• Ensure accurate recording of quality scores, audit findings, and Root Cause Analysis (RCA) in monthly quality checklists.
• Lead quarterly quality reviews and analyses at individual, team, and team levels to identify trends, performance gaps, and improvement opportunities using RCA, Pareto analysis, and scorecards.
• Generate quality reports and data-driven insights to identify trends and recommend actionable improvement opportunities.
• Establish and implement an end-to-end feedback communication framework while supporting quality-focused groups in collaboration with Team Leads.
• Monitor qualitative and quantitative quality targets to ensure alignment with defined performance standards and organizational objectives.
• Drive quality scalability through technology adoption, process enhancements, and continuous improvement initiatives.
• Plan, develop, and deliver quality-focused training programs to ensure teams understand and consistently meet defined quality standards.
• Coordinate end-to-end audit logistics, including calendar management, invitations, stakeholder coordination, audit deliverables, and timely closure of non-conformities (NCs).
• Initiating PIPs and prepare action plans to improve process and quality standards.
• Improved content quality scores to 0% and process compliance through structured QA and RCA implementation.
• Implemented process improvements and technology-driven solutions to improve quality monitoring and operational efficiency.
• Led team monitoring and process improvement initiatives that enhanced operational efficiency.
• Strengthened cross-functional feedback and communication to improve quality outcomes and accountability.

Site Merchandiser - Hopscotch Wholesale Trading Pvt. Ltd.

(2018-09 - 2019-02)

• Manage site and brand merchandising across e-commerce platforms, ensuring products, categories, and brand content are accurately presented and aligned with brand guidelines.
• Experienced in handling kids wear clothing categories.
• Plan and execute product placement, category merchandising, navigation, banners, campaigns, promotions, and seasonal launches to maximize visibility and sales.
• Manage product catalog and content, including product titles, descriptions, attributes, images, pricing, availability, and categorization.
• Analyze sales, traffic, conversion rate, AOV, CTR, add-to-cart rate, and product performance to identify merchandising opportunities.
• Optimize PDPs (Product Detail Pages), PLPs (Product Listing Pages), search, filters, and navigation to improve product discoverability and customer experience.
• Support Conversion Rate Optimization (CRO) initiatives by identifying customer drop-off points and recommending improvements to product pages, navigation, and checkout journeys.
• Conduct competitor and market analysis to identify trends, pricing opportunities, assortment gaps, and merchandising best practices.
• Monitor inventory and product availability and coordinate with relevant teams to ensure high-demand and priority products are effectively merchandised.
• Execute and monitor promotional campaigns, offers, cross-selling, upselling, and product recommendations to support revenue growth.
• Use Excel, and reporting tools to analyze customer behavior, merchandising performance, and campaign effectiveness.
• Create and maintain merchandising reports and dashboards, providing actionable insights based on sales and customer data.
• Conduct regular site audits and quality checks to identify content, pricing, product placement, navigation, and technical merchandising issues.
• Collaborate with Marketing, Brand, Creative, Content, Product, Technology, Supply Chain, and Operations teams to execute e-commerce initiatives.
• Ensure consistent brand storytelling and visual presentation across digital touchpoints while maintaining commercial objectives.
• Track key e-commerce KPIs and continuously identify opportunities to improve conversion, revenue, customer engagement, product discoverability, and overall digital experience.

E-commerce Executive - Lumina Datamatics Ltd.

(2017-03 - 2018-08)

• Managed and maintained product catalogs and listings across Amazon, Walmart, and eBay marketplaces for various categories. Categories worked on include women's clothing, beauty products, arts & crafts, Toys, Furniture, home appliances and others.
• Performed product mapping, categorization, re-attribution, tagging, and product data enrichment to improve catalog accuracy and discoverability.
• Created and maintained category structures, product attributes, metadata, and taxonomy in line with marketplace requirements.
• Optimized product titles, descriptions, attributes, categorization, and placements to improve product visibility, discoverability, and conversion.
• Conducted competitor and marketplace research to identify pricing, assortment, content, and merchandising opportunities.
• Ensured product listings complied with marketplace guidelines, brand standards, SOPs, and content requirements.
• Performed catalog audits, data validation, normalization, and quality checks to identify and resolve product information gaps.
• Supported product launches, catalog updates, content changes, and marketplace maintenance activities.
• Coordinated with internal teams to resolve catalog, content, product mapping, and marketplace-related issues within defined timelines.
• Monitored catalog quality and operational KPIs, ensuring accuracy, productivity, and timely project delivery.
• Worked as a Backup TL, managing task allocation, workload planning, ETA tracking, team coordination, and status reporting.
• Supported process improvement and standardization initiatives to improve catalog quality, operational efficiency, and overall marketplace performance.

QA Executive – Technical Content Management - Technosoft Engineering Projects Limited

(2015-04 - 2017-09)

• Managed QA operations for website and catalog content across multiple domains.
• Conducted catalog editing, CMS uploads, image assignment, and asset management activities.
• Performed quality audits and prepared detailed QA reports.
• Reviewed content for accuracy, formatting, completeness, and compliance.
• Normalized product data and assigned templates, tags, keywords, and attributes.
• Supported process improvements and SOP enhancement initiatives.
• Coordinated with internal teams to resolve content quality issues.
• Assisted in improving QA standards and operational workflows.