Mohit Chaturvedii

Retail and e-commerce operations professional with 15+ years across store management, Omni-channel retail, and order fulfillment including long stints at Archies, Mothercare (Reliance Brands), IGP.com/Interflora, and WROGN. Have consistently delivered YOY sales growth and led teams of 100+ across store and warehouse environments. Also spent a year managing large-scale field operations across 15 cities and a 120 member team, which sharpened my approach to process discipline and team management at scale.

Branch Operations Manager - Hitachi Cash Management Services

(2025-01 - 2026-01)

• Led operations across 15+ cities and a 120+ member team, managing SLA compliance, reconciliation, and process control
• Oversaw daily operations for 28+ client accounts, ensuring service-level adherence
• Strengthened audit compliance and risk control practices across all service locations
• Built strong people-management and process-discipline skills at scale - directly applicable to multi-city operations and area-level team leadership

Retail Store Manager (EBO) - WROGN

(2024-01 - 2025-01)

• Managed end-to-end operations for a premium EBO, ensuring SOP compliance, KPI delivery, and consistent sales growth
• Contributed to 12–15% growth in store sales and footfall through local marketing initiatives and Visual Merchandising (VM) standards
• Led customer engagement and loyalty initiatives to drive repeat business and retention
• Managed manpower planning and staff rostering to ensure optimal floor coverage and productivity
• Conducted regular stock audits and replenishment planning to maintain inventory accuracy and product availability
• Managed Omni-channel retail operations across Myntra, Flipkart, and Shopify alongside store operations
• Managed store P&L, including rent, utilities, and staff cost control, to ensure profitable store operations

E-commerce Operations Manager - IGP.com / Interflora

(2022-01 - 2024-01)

• Managed end-to-end order fulfillment for online orders, from receipt to dispatch with zero backlog
• Supported EBO store operations alongside core e-commerce fulfillment responsibilities
• Led cross-functional teams across packaging, CRM, and personalized order operations
• Managed high-volume seasonal operations (Diwali - Rakhi) through effective manpower planning
• Managed warehouse stock placement and inventory organization to ensure efficient picking and packing
• Managed returns and RTO processing, minimizing losses and ensuring smooth reverse logistics
• Handled B2B and international order processing with focus on accuracy and compliance

Retail Store Manager (EBO) - Mothercare (Reliance Brands Ltd.)

(2017-01 - 2022-01)

• Managed end-to-end EBO store operations, ensuring SOP compliance and smooth daily execution
• Led staff training and Visual Merchandising (VM) initiatives to build team capability and enhance in-store presentation
• Conducted KRA-KPI based performance reviews to build a strong, accountable store team
• Achieved consistent year-on-year sales growth through SOP-driven operations and KPI delivery
• Built strategic tie-ups with playschools and maternity hospitals to drive footfall and new customer acquisition
• Conducted regular stock audits and replenishment planning to maintain inventory accuracy and product availability

Retail Store Manager (EBO) - Archies Limited

(2011-01 - 2016-01)

• Managed day-to-day EBO store operations, ensuring SOP compliance and smooth execution
• Monitored staff performance and drove sales targets through consistent team coaching and floor management
• Led new store launch operations, including staffing, stock setup, and Visual Merchandising (VM) for store readiness
• Conducted stock audits, prepared MIS reports, and led staff training to improve efficiency
• Managed corporate gifting orders, ensuring timely execution and customer satisfaction

MBA - Operations Management - Himalayan Garhwal University