Mohit Kandpal

"A dedicated Operations Manager with 6+ years of rich experience in hospitality service and property management. Good at supervising daily staff, monitoring safety guidelines, and handling vendor contracts. Passionate about maintaining a clean, safe, and professional environment for guests and employees. Quick to adapt to new industries and ready to take full charge of center operations from day one."

Operations Manager at Masaga by Qcent (2025-08 – Present)

• Oversee daily hotel operations.
• Ensure excellent guest satisfaction.
• Supervise Front Office, Housekeeping, F&B, and Maintenance.
• Handle guest complaints and resolve issues promptly.
• Manage staff scheduling and performance.
• Ensure SOPs and hotel policies are followed.
• Monitor occupancy, revenue, and operational reports.
• Control operational costs and improve efficiency.
• Coordinate with all departments for smooth operations.
• Maintain safety, hygiene, and quality standards.

Front Office Manager at Armeria stay DLF MY PAD (2023-01 – 2025-07)

• Supervise Front Office staff.
• Ensure smooth check-in and check-out.
• Handle guest complaints and special requests.
• Manage reservations and room allocation.
• Coordinate with Housekeeping, F&B, and Maintenance.
• Monitor room availability and occupancy.
• Prepare daily reports (Occupancy, Revenue, ARR, etc.).
• Ensure accurate billing, cash handling, and night audit support.
• Train and guide Front Office team members.
• Maintain hotel SOPs and provide excellent guest service.

Front Office Executive at Armeria stay DLF MY PAD (2021-08 – 2023-01)

• Oversee daily front desk operations.
• Manage and train front desk staff.
• Handle guest check-ins and check-outs.
• Address guest inquiries and complaints.
• Coordinate with housekeeping and maintenance departments.
• Manage reservations and room assignments.
• Ensure accurate record-keeping and billing.
• Monitor front desk supplies and inventory.
• Maintain a welcoming and professional front desk environment.
• Ensure compliance with hotel policies and procedures.

Front Office Executive at Kachnar house (2019-06 – 2021-07)

• Managed telephone enquiries, efficiently handling reservations, cancellations, and modifications to bookings
• Greeted guests upon arrival, provided check-in assistance, and directed to rooms, enhancing guest experience.
• Welcomed guests warmly when entering hotel, registering arrival on booking systems.
• Handled reception phone calls to answer questions, resolve complaints and redirect calls.
• Conducted check-out procedures, issued invoices, and collected feedback to improve future guest experiences.
• Addressed and resolved guest complaints with professionalism, restoring satisfaction and maintaining hotel reputation.
• Processed guest payments for accommodation and services, maintaining accurate financial records.

B.Com in Accounts & finance – University of Lucknow (2018-08 – 2021-11)

12th Pass – Lucknow Christian intermediate College (2018)