Operations Manager at Masaga by Qcent (2025-08 – Present)
- Oversee daily hotel operations.
- Ensure excellent guest satisfaction.
- Supervise Front Office, Housekeeping, F&B, and Maintenance.
- Handle guest complaints and resolve issues promptly.
- Manage staff scheduling and performance.
- Ensure SOPs and hotel policies are followed.
- Monitor occupancy, revenue, and operational reports.
- Control operational costs and improve efficiency.
- Coordinate with all departments for smooth operations.
- Maintain safety, hygiene, and quality standards.
Front Office Manager at Armeria stay DLF MY PAD (2023-01 – 2025-07)
- Supervise Front Office staff.
- Ensure smooth check-in and check-out.
- Handle guest complaints and special requests.
- Manage reservations and room allocation.
- Coordinate with Housekeeping, F&B, and Maintenance.
- Monitor room availability and occupancy.
- Prepare daily reports (Occupancy, Revenue, ARR, etc.).
- Ensure accurate billing, cash handling, and night audit support.
- Train and guide Front Office team members.
- Maintain hotel SOPs and provide excellent guest service.
Front Office Executive at Armeria stay DLF MY PAD (2021-08 – 2023-01)
- Oversee daily front desk operations.
- Manage and train front desk staff.
- Handle guest check-ins and check-outs.
- Address guest inquiries and complaints.
- Coordinate with housekeeping and maintenance departments.
- Manage reservations and room assignments.
- Ensure accurate record-keeping and billing.
- Monitor front desk supplies and inventory.
- Maintain a welcoming and professional front desk environment.
- Ensure compliance with hotel policies and procedures.
Front Office Executive at Kachnar house (2019-06 – 2021-07)
- Managed telephone enquiries, efficiently handling reservations, cancellations, and modifications to bookings
- Greeted guests upon arrival, provided check-in assistance, and directed to rooms, enhancing guest experience.
- Welcomed guests warmly when entering hotel, registering arrival on booking systems.
- Handled reception phone calls to answer questions, resolve complaints and redirect calls.
- Conducted check-out procedures, issued invoices, and collected feedback to improve future guest experiences.
- Addressed and resolved guest complaints with professionalism, restoring satisfaction and maintaining hotel reputation.
- Processed guest payments for accommodation and services, maintaining accurate financial records.
