Mohit Khandelwal

A dynamic, result oriented BFSI professional with 6+years experience across Credit Cards, Insurance, Financial Retail in Cross Sell, Product, Operations, Regulatory Compliance, Program Management, PMO, Marketing, Fraud Investigations, Telemarketing domains.

• Describe the features, advantages of the insurance policies to promote the sales of insurance plans.
• Responsible for providing services to the clients according to insurance policies.
• Delivering the policy, planning the future follow ups and evaluating the needs.
• Monthly insurance related compliances with insurers and loss adjustors
• Preparing Monthly Insurance report giving month’s insurance activity to the management, MIS reporting, Audit Compliances, Budget formulation, Internal Management Notes on insurance
• MIS/dashboard on insurance claims.
• Follow up with various functions (weekly video calls / conf. calls) in corporate office and operating circles for insurance renewals / monthly additions / monthly deletions of assets /
• Preparing Interim Reports, Preliminary Reports, Pre-Dispatch Reports, Pre-Inspection Reports, Letter of Requirements & subsequent Reminders for follow-up of the claim; and finally Final
• Responsible for calculating premiums and payment methods of insurance plans.

All communication sent to customer, multiple partners - CPP India , SBI Life Insurance, Royal Sundaram

GIC and SBI General GIC for business scale up.

SMS / Email / mobile & WhatsApp notifications / micro bots, as well as Advertisement management of all insurance

Validate all insurance commission report, And Validate the correct commission amount, Sharing the all correct details with partners.

I love my job and hang out with my colleague, I don't like pushy people. If you are nice, I will go out of my way to help you. I like to treat people with respect. I enjoy helping people and I love to learn about new task.

Assistant Manager, AU SMALL FINANCE BANK

Spearheaded payment operations, encompassing payment audit, reconciliation, and merchant management, with a focus on optimizing efficiency and accuracy, resulting in a 10% reduction in processing errors.

Managed and mentored a team of 15 individuals, fostering a collaborative environment and achieving key performance indicators, including a 15% improvement in team productivity.

Oversaw the processing of various payment methods, including Visa, Rupay, UPI, and Net Banking, ensuring seamless transactions and compliance with regulations, while maintaining a 99.9% transaction success rate.

Successfully resolved payment discrepancies and fraud cases, employing strong analytical skills to mitigate financial risks, leading to a 5% decrease in fraud-related losses.

Collaborated with internal and external stakeholders to streamline payment processes and enhance customer satisfaction, resulting in a 10% increase in positive customer feedback.

Developed and implemented new payment procedures, leading to a 12% improvement in payment cycle times.

Conducted regular training sessions for team members on payment processing best practices and fraud prevention techniques.

Monitored payment system performance and identified areas for improvement, resulting in a 7% increase in overall system efficiency.

Key Areas of Expertise

Payment Processing

Chargeback Management

Payment Reconciliation

Merchant Management

Team Leadership

Fraud Prevention

Process Improvement

Training and Development Assistant Manager, AU SMALL FINANCE BANK Spearheaded payment operations, encompassing payment audit, reconciliation, and merchant management, with a focus on optimizing efficiency and accuracy, resulting in a 10% reduction in processing errors. Managed and mentored a team of 15 individuals, fostering a collaborative environment and achieving key performance indicators, including a 15% improvement in team productivity. Oversaw the processing of various payment methods, including Visa, Rupay, UPI, and Net Banking, ensuring seamless transactions and compliance with regulations, while maintaining a 99.9% transaction success rate. Successfully resolved payment discrepancies and fraud cases, employing strong analytical skills to mitigate financial risks, leading to a 5% decrease in fraud-related losses. Collaborated with internal and external stakeholders to streamline payment processes and enhance customer satisfaction, resulting in a 10% increase in positive customer feedback. Developed and implemented new payment procedures, leading to a 12% improvement in payment cycle times. Conducted regular training sessions for team members on payment processing best practices and fraud prevention techniques. Monitored payment system performance and identified areas for improvement, resulting in a 7% increase in overall system efficiency.

Key Areas of Expertise: Payment Processing Chargeback Management Payment Reconciliation Merchant Management Team Leadership Fraud Prevention * Process Improve

MBA Finance From Delhi University