Working In a Bank
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A dynamic, result oriented BFSI professional with 6+years experience across Credit Cards, Insurance, Financial Retail in Cross Sell, Product, Operations, Regulatory Compliance, Program Management, PMO, Marketing, Fraud Investigations, Telemarketing domains.
All communication sent to customer, multiple partners - CPP India , SBI Life Insurance, Royal Sundaram
GIC and SBI General GIC for business scale up.
SMS / Email / mobile & WhatsApp notifications / micro bots, as well as Advertisement management of all insurance
Validate all insurance commission report, And Validate the correct commission amount, Sharing the all correct details with partners.
I love my job and hang out with my colleague, I don't like pushy people. If you are nice, I will go out of my way to help you. I like to treat people with respect. I enjoy helping people and I love to learn about new task.
Assistant Manager, AU SMALL FINANCE BANK
Spearheaded payment operations, encompassing payment audit, reconciliation, and merchant management, with a focus on optimizing efficiency and accuracy, resulting in a 10% reduction in processing errors.
Managed and mentored a team of 15 individuals, fostering a collaborative environment and achieving key performance indicators, including a 15% improvement in team productivity.
Oversaw the processing of various payment methods, including Visa, Rupay, UPI, and Net Banking, ensuring seamless transactions and compliance with regulations, while maintaining a 99.9% transaction success rate.
Successfully resolved payment discrepancies and fraud cases, employing strong analytical skills to mitigate financial risks, leading to a 5% decrease in fraud-related losses.
Collaborated with internal and external stakeholders to streamline payment processes and enhance customer satisfaction, resulting in a 10% increase in positive customer feedback.
Developed and implemented new payment procedures, leading to a 12% improvement in payment cycle times.
Conducted regular training sessions for team members on payment processing best practices and fraud prevention techniques.
Monitored payment system performance and identified areas for improvement, resulting in a 7% increase in overall system efficiency.
Training and Development Assistant Manager, AU SMALL FINANCE BANK Spearheaded payment operations, encompassing payment audit, reconciliation, and merchant management, with a focus on optimizing efficiency and accuracy, resulting in a 10% reduction in processing errors. Managed and mentored a team of 15 individuals, fostering a collaborative environment and achieving key performance indicators, including a 15% improvement in team productivity. Oversaw the processing of various payment methods, including Visa, Rupay, UPI, and Net Banking, ensuring seamless transactions and compliance with regulations, while maintaining a 99.9% transaction success rate. Successfully resolved payment discrepancies and fraud cases, employing strong analytical skills to mitigate financial risks, leading to a 5% decrease in fraud-related losses. Collaborated with internal and external stakeholders to streamline payment processes and enhance customer satisfaction, resulting in a 10% increase in positive customer feedback. Developed and implemented new payment procedures, leading to a 12% improvement in payment cycle times. Conducted regular training sessions for team members on payment processing best practices and fraud prevention techniques. Monitored payment system performance and identified areas for improvement, resulting in a 7% increase in overall system efficiency.
Key Areas of Expertise: Payment Processing Chargeback Management Payment Reconciliation Merchant Management Team Leadership Fraud Prevention * Process Improve
MBA Finance From Delhi University
