Mohit Sharma

Technical Customer Support | Product Support Specialist – SaaS & E-commerce

Talent

GurgaonMember since August 18, 2026

HTML5CSS3PythonSQLTechnical troubleshootingReact.jsNode.jsMySQLPower BIDocumentation

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HTML5CSS3PythonSQLTechnical troubleshooting

About

Technically skilled professional with a strong foundation in web technologies (JavaScript, HTML, CSS, React.js, Node.js) and hands-on experience diagnosing, troubleshooting, and resolving technical issues across web applications and data systems. Proven ability to investigate root causes, clean and validate large, complex datasets (10,000+ records), and communicate solutions clearly to both technical and non-technical audiences. Track record of measurable process improvement, including a 90% reduction in data errors and a 40% improvement in reporting efficiency.

Self-driven, detail-oriented, and eager to bring a customer-first, problem-solving mindset to technical support for SaaS and e-commerce products. Currently completing a B.Tech in Computer Science Engineering (CGPA: 7.5).

Experience

Web Developer Intern - Kasoota Technologies Pvt. Ltd. - Narnaul, India

(2024-06 - 2024-07)

On-site

Diagnosed and resolved 10+ front-end defects through systematic debugging and testing, collaborating with senior developers to identify root causes and verify fixes — building technical troubleshooting skills directly applicable to product support.
Built 5+ dynamic, responsive UI components using React.js, HTML5, CSS3, and JavaScript, improving interface consistency and reducing user-facing issues across client-facing applications.
Designed reusable, component-based React modules, cutting code duplication by ~30% and improving maintainability across 3 mini-projects, reflecting strong attention to detail and process improvement.
Communicated progress and technical updates clearly within a team-based workflow, using Git for version control, branch management, and collaborative documentation.