Mohit Sharma

Operations-focused Talent Acquisition leader with 12+ years of global experience driving recruitment operations, process excellence, and operational scalability across complex, multi-region environments. Proven expertise in leading TA Operations teams, managing high-volume recruitment workflows, ensuring SLA compliance, and implementing data-driven operational improvements. Demonstrated success in designing and standardizing recruitment processes, developing operational dashboards and KPIs, and partnering cross-functionally to optimize talent acquisition governance and delivery.

Skilled in Workday Recruiting and ATS optimization, with a track record of supporting 100+ concurrent hires and scaling operations for mission-critical programs while maintaining operational quality and compliance standards.

Senior Team Lead – Recruitment Operations at TELUS Digital (2023-10 – Present)

• Lead, mentor, and develop a team of 8 Recruitment Operations Specialists, establishing performance metrics, SLAs, and service-level expectations while conducting regular coaching, performance reviews, and development planning
• Foster a culture of operational excellence, accountability, and continuous improvement; drive knowledge sharing, cross-training, and standardization of recruitment processes across the team
• Establish team KPIs tracking requisition processing time, offer turnaround, SLA adherence (target 98%+), and operational quality metrics
• Manage end-to-end recruitment operations across multiple business units and geographies, overseeing requisition intake, processing, approvals, and governance workflows
• Monitor and optimize operational SLAs and service-level metrics; implement corrective and preventive actions to ensure consistent delivery excellence
• Ensure accurate data maintenance and governance of candidate, requisition, and hiring information within Workday and supporting systems; maintain audit-ready documentation and controls
• Coordinate recruitment operational activities including offer letter processing, system transactions, and pre-employment onboarding readiness across hiring cycles
• Manage access and utilization of sourcing platforms (LinkedIn Recruiter, Naukri, AI-based tools) with designated SPOC coordination and vendor invoicing/tracking
• Identify operational risks, process bottlenecks, and inefficiencies; implement corrective solutions to maintain operational excellence
• Drive standardization and optimization of global TA processes, including documentation of Standard Operating Procedures (SOPs) and recruitment governance frameworks
• Lead process reviews and identify automation opportunities; partner with Workday and IT teams on system enhancements, testing, and change management activities
• Own operational reporting including dashboards, scorecards, SLA tracking, and recruitment analytics covering hiring status, pipeline, offer turnaround times, and progress forecasting
• Develop and maintain 8+ operational KPIs; conduct trend analysis and present data-driven insights to leadership on operational performance, risks, and improvement recommendations
• Conduct weekly operational syncs with Program Managers, Hiring Managers, and stakeholders; provide hiring status updates, forecast upcoming needs, communicate data-backed insights, and address roadblocks
• Serve as primary operational contact for Talent Acquisition processes, systems, and governance; resolve complex operational issues and escalations while ensuring positive stakeholder experience
• Lead operational governance meetings; gather feedback and drive service improvements
• Manage escalations from clients and business units with prompt resolutions
• Collaborate with HR, Onboarding, Finance, and Workday support teams to ensure seamless recruitment operations and compliance
• Execute recruitment operations across diverse domains including Telecom, Digital Services, Healthcare, Mobility, and Automotive industries; manage high-volume and niche hiring demands for technical roles (DevOps Engineer, IT Project Manager, AI Engineer, RPA Developer, Data Engineer, Full Stack Developer, Solution Architect)
• Successfully coordinated large-scale hiring operations including onboarding 100+ professionals within accelerated timelines while maintaining operational quality and compliance standards

Team Lead – Recruitment Operations at TELUS Digital (2021-07 – 2023-10)

Senior Executive – Recruitment Operations at TELUS Digital (2018-03 – 2021-06)

Senior Recruitment Operations Executive at Compunnel Software Group (2017-08 – 2018-03)

• Managed end-to-end US IT recruitment operations, including requisition processing, candidate pipeline management, and data governance across sourcing, screening, and placement workflows
• Designed and executed recruitment SOPs and operational workflows; implemented standardized tracking processes for application stages and candidate communication logs
• Utilized Staffline ATS to track candidate pipelines, maintain operational data integrity, and generate recruitment analytics reports
• Coordinated recruitment operations across multiple time zones; scheduled interviews and managed operational workflows between candidates and clients
• Negotiated compensation and employment terms in compliance with US staffing regulations and standards; ensured pre-employment operational compliance
• Maintained proactive communication and tracking of candidate status to ensure smooth onboarding and operational continuity

Senior Recruitment Executive at HCL Technologies (2016-11 – 2017-06)

• Managed the end-to-end recruitment lifecycle, from initial sourcing and screening to offer negotiation and onboarding
• Partnered closely with hiring managers and business leaders to create targeted recruitment strategies aligned with organizational goals
• Built strong relationships with both candidates and hiring teams, ensuring a smooth and engaging hiring experience
• Designed and executed effective sourcing strategies to locate and attract top-tier professionals with a strong cultural fit

MBA in Human Resource Management – Annamalai University (2019)

B.A. in Arts – Delhi University (2011)