General Manager - The Hosteller - India
(2024-11 - 2026-05)
- Property & Cafe Operations: Spearheaded day-to-day property operations and oversaw Cafe Management, ensuring high standards of hygiene, food quality, and menu planning.
- Guest Feedback & QA: Proactively monitored and analyzed Guest Feedback and online reviews to identify operational gaps, implementing targeted service enhancements that elevated overall property ratings.
- Guest Escalations: Standardized protocols for managing complex Guest Escalations, training front-desk and on-site staff to resolve complaints with empathy, speed, and professionalism.
- Financial Control: Drove food cost control measures through rigorous inventory audits and waste reduction strategies, significantly maximizing F&B profitability.
- Budgeting & Reporting: Developed and managed comprehensive operational budgets, monitoring cost controls and preparing detailed performance reports for senior leadership.
- Talent Management: Recruited, trained, and managed performance evaluations for multi-disciplinary on-site teams to foster productivity.
- Compliance: Ensured strict compliance with all relevant laws, licensing, health, and safety regulations.
Residence Manager - Flock Hotel - India
(2023-12 - 2024-09)
- Departmental Supervision: Managed overall hotel operations, directly supervising housekeeping, front desk, food & beverage, and maintenance departments.
- Event Management: Planned and organized high-profile corporate bookings and events, optimizing execution for smooth operational flow.
- Workforce Optimization: Designed strategic staff work schedules and organized training programs to boost team productivity and guest satisfaction.
- Renovation & Safety: Supervised property renovations, vendor supplies, and structural furnishings while implementing strict safety protocols.
Property Manager - Emoji Stays - India
(2021-08 - 2023-12)
- Multi-Property Operations: Oversaw complete operations for multiple properties, ensuring consistently high standards of service and hospitality.
- Vendor Relations: Interacted with external vendors to negotiate profitable contracts and maintain strong, cost-effective business relationships.
- F&B Management: Executed menu planning strategies and effective inventory management practices to enhance the guest dining experience.
- Profitability: Implemented strict cost-control measures to optimize property profitability and managed monthly financial reporting.
Hotel Manager - OYO Rooms - India
(2018-10 - 2020-03)
- Brand Standards: Served as the primary lead for hotel operations, focusing heavily on guest experience, quality assurance, and swift resolution of issues.
- Staff Motivation: Supervised, trained, and motivated on-site staff members to consistently maintain brand service standards.
- Financial Tracking: Managed financial aspects of the hotel, including day-to-day budgeting, inventory control, and financial tracking.
Guest Delight Officer - Fab Hotels - India
(2017-08 - 2018-09)
- Guest Relations: Ensured a warm welcome and seamless check-in/check-out experience for all arriving guests.
- Loyalty & Services: Provided comprehensive information regarding hotel services, amenities, and brand loyalty programs.
- Complaint Resolution: Promptly addressed in-room dining requests, handled guest feedback, and resolved complaints professionally.
- Personalized Services: Coordinated tailored services for corporate clients, families, and special assistance travelers.
Industrial Trainee - Radisson Blu Hotel, Haridwar - Haridwar
