Independent Consultant & Program Management Advisor at Self-employed (2024-02 – Present)
Provided advisory support on project governance and delivery frameworks for SME operations. Pursuing continuous learning: PMP (2024), Generative AI for PMs, Disciplined Agile — all certified via PMI. Stayed current on ISO 20022 post-migration landscape and payments modernization trends.
Executive Project Manager at Intellect Design Arena Ltd. (2018-07 – 2024-01)
- Led $5M+ payment modernization and digital banking programs for Tier-1 Canadian banks including CIBC and CWB.
- Directed end-to-end delivery of the CBX front-end platform, enabling acquisition of a $1M strategic client deal.
- Achieved 100% on-time delivery across two concurrent large-scale programs using Agile governance, milestone tracking, and risk controls.
- Improved client satisfaction to 10/10 NPS for two consecutive years, driving 20% year-over-year repeat business growth.
- Reduced project turnaround time by 15% by eliminating redundant workflows and optimizing delivery processes.
- Managed geographically distributed teams of 45+ engineers, business analysts, and QA professionals across India and Canada.
- Coordinated with senior stakeholders, compliance teams, and vendors to ensure alignment with ISO 20022, NACHA, CPA005, and regulatory standards.
- Oversaw budgeting, resource allocation, and vendor performance to maintain delivery within cost and quality targets.
Project Leader at TechProcess Payment Services (Ingenico Group) (2014-02 – 2018-05)
- Led delivery of FeesJunction (SmartHub) platform enabling digital fee payments for 100+ educational institutions across India.
- Managed Mastercard bill payment integration for HDFC Bank, improving transaction reliability and system uptime.
- Reduced incident resolution time by 30% through proactive risk management, root cause analysis, and structured escalation frameworks.
- Defined project roadmaps, timelines, and resource plans aligned with business and regulatory requirements.
- Coordinated cross-functional teams to ensure timely delivery of secure, scalable payment solutions.
Principal Engineer at AurionPro Solutions Ltd. (2011-01 – 2014-02)
- Led development of HDFC Bank's dealPro platform covering Trade FX, Retail FX, Remittances, and Western Union modules.
- Streamlined trade finance workflows, reducing manual processing effort by 40% and improving transaction efficiency.
- Worked closely with business users to translate functional requirements into scalable technical solutions.
- Mentored and coached 12 engineers, improving delivery efficiency through Agile practices and code quality standards.
Team Lead at Balaji Inter Info Systems Pvt. Ltd. (2003-03 – 2010-12)
- Managed end-to-end delivery of enterprise applications including APSIVA ONEsource, PRINTsource, and Marketing Manager.
- Introduced Crystal Reports dashboards, improving reporting speed by 50% for business users.
- Led project planning, development, testing, and client coordination for marketing and telemarketing systems.
- Ensured on-time delivery through structured task tracking and stakeholder communication.
