Moinuddin Wadiwala

Dedicated and customer-focused Aviation Professional with hands-on experience in Passenger Services, Airport Customer Service, Ramp Operations, and Ground Handling. Skilled in passenger check-in, boarding operations, aircraft turnaround coordination, baggage handling, flight documentation, and customer relationship management. Strong understanding of airport safety procedures, airline SOPs, and operational excellence.

Recognized for excellent communication skills, problem-solving abilities, and commitment to delivering exceptional passenger experience while maintaining the highest standards of safety and service.

Customer Service Executive at AI Airport Services Limited (2026-04 – Present)

• Performed passenger check-in and boarding operations.
• Verified travel documents and boarding passes.
• Assisted passengers with baggage and flight-related queries.
• Handled arrivals, departures, and special assistance passengers.
• Managed flight delays, cancellations, and passenger complaints.
• Coordinated with airline operations, security, and airport authorities.
• Maintained airline SOPs, safety & service quality.

Ramp Officer at Bird Worldwide Flight Services (2024-09 – 2026-03)

• Coordinated aircraft turnaround activities for on-time departures.
• Managed flight handling documentation and operational reports.
• Monitored baggage loading/unloading and GSE positioning.
• Coordinated with airline operations, engineering, and cabin services.
• Maintained flight data, turnaround records, and safety compliance.
• Ensured adherence to DGCA regulations & airline SOPs.
• Conducted ramp safety and FOD inspections.

Guest Service Associate at Lite Bite Private Limited (2023-11 – 2024-07)

• Delivered excellent customer service to guests.
• Assisted customers with product selection and service requirements.
• Maintained cleanliness and hygiene standards.
• Managed stock and inventory efficiently.
• Assisted in food service operations.
• Ensured compliance with food safety and hygiene regulations.
• Resolved customer concerns professionally.
• Maintained positive customer relationships.

Sales Executive at Majestic Perfume (2021-02 – 2022-11)

• Welcomed customers and provided personalized assistance.
• Delivered exceptional customer service.
• Assisted customers in selecting products according to their requirements.
• Processed billing, cash transactions, refunds, and exchanges.
• Achieved sales targets through effective customer engagement.
• Maintained product displays and inventory records.
• Built strong customer relationships and ensured repeat business.

Graduation – Asian International University (2025)

HSC – ST. Mary Junior college (2023)