Mamta Nainwal

Insurance Operations professional with 1.9 years of experience in Group Health, GPA & GMC Servicing. Skilled in Managing end-to-end servicing for GPA & GMC policies for 2000+ employees, including enrollments, endorsements with data accuracy while maintaining SLA/TAT in high-volume, deadline-driven environments.

Operations Executive (Policy Servicing) at Reliance General Insurance (2024-05 – 2026-03)

• Process Group Health Policies with maximum accuracy while maintaining SLA of 24hrs.
• Review, verify member eligibility and policy details for Addition, Deletion and Correction Of 100+ cases daily using different carrier portals.
• Analyze policy data to spot discrepancies and take corrective actions to keep data clean.
• Coordinate with Sales, Brokers and Underwriters for timely issuance of Insurance Policies.
• Reply to client emails Within 2-3 hours.
• Raise tickets to generate reference number and Inward (Drafting) to process endorsement.
• Share endorsements schedules with brokers.

HR Recruiter at ASAP Staffing Solutions

• Sourced, screened and interviewed candidates.
• Hired candidates for Travel, Sales, Customer service and Backoffice.

Bachelor of Commerce in Commerce – Delhi University

Diploma in Financial Accounting – IICS