Monal Chourasia

Technical Support Engineer with 2+ years of experience in application support, technical troubleshooting, and client issue resolution. Skilled in HTML, CSS, JavaScript, SQL, functional testing, ticket management, and client data validation. Experienced in collaborating with cross-functional teams to resolve issues, improve application performance, and deliver exceptional customer support.

Technical Support Engineer - Petpooja - Ahmedabad

(2024-07)

• Resolved customer support tickets by troubleshooting software, application, and technical issues while ensuring SLA compliance.
• Investigated frontend issues using HTML, CSS, JavaScript, and browser Developer Tools to identify UI glitches, console errors, and client-side issues.
• Reported software bugs, documented findings, and collaborated with QA, Product, and Development teams to verify fixes.
• Maintained detailed documentation of support cases, test results, and issue resolutions using ticketing/CRM tools.
• Executed basic SQL queries to validate client data, troubleshoot data-related issues, and ensure data accuracy.
• Assisted clients with application setup, feature usage, configuration updates, and technical guidance through calls, chats, and emails.

Artificial Intelligence Project Intern - Infosys

• Developed InfoFetch, an AI-based app using real-time APIs.
• Optimized API integration and reduced fetch time by 40%.
• Worked with JSON parsing and asynchronous API handling.

B.Tech - Computer Science - Gyan Ganga Institute of Technology and Sciences (2020 - 2024)

Higher Secondary Certificate - PCM - Mission English School (2019 - 2020)