Monalisa Thakkar

Results-driven professional with 13+ years of experience in Customer Support, Executive Assistance, Front Office, Back Office, Travel Management, Administration, Business Development, and Operations. Proven expertise in client relationship management, calendar management, process optimization, and complaint resolution. Skilled in CRM tools, stakeholder communication, and delivering high customer satisfaction.

Business Development Manager - Impacto DigiFin Technologies

(2025-05 - 2025-11)

• Generated and qualified leads, increasing client acquisition
• Conducted market research to identify growth opportunities
• Managed executive calendars and coordinated meetings
• Handled expense tracking and administrative support

Business Development Manager - Shivaye Ramdev Pvt Ltd

(2024-05 - 2024-08)

• Closed deals and negotiated contracts to drive revenue
• Developed sales proposals and managed client relationships
• Improved workflow coordination and reporting

Process Analyst - Swiggy

(2018-04 - 2024-01)

• Improved operational efficiency through process optimization
• Conducted root cause analysis to resolve issues
• Managed cross-functional coordination

Digital Relationship Manager - Axis Bank

(2017-11 - 2018-03)

• Handled customer accounts and banking queries
• Resolved complaints improving customer satisfaction

Customer Support Associate - IBM

(2011-06 - 2015-12)

• Resolved customer queries via email support
• Maintained SLA compliance and documentation
• Trained new team members

BE - Electrical & Electronics Engineering