Monica C

Detail-oriented and diligent professional with 2 years of hands-on experience Anti Money Laundering, fraud investigation analyst and Transaction Monitoring processes. Adept at reviewing and analyzing transaction to identify potential risks and suspicious activities in compliance with regulatory requirements. Proficient in maintaining accurate documentation, reporting findings to senior management, and ensuring adherence to internal control and procedures.

Strong knowledge of AML standards. Demonstrated ability to work collaboratively in a fast-paced, team-oriented environment while maintaining high levels of accuracy and efficiency.

Sr representative operations - CONCENTRIX

(2026-02)

• Investigated suspicious transactions and fraud alerts involving account takeover, identity theft, payment fraud, card fraud, and money laundering.
• Reviewed customer accounts, transaction history, device information, IP addresses, and supporting documents to identify fraudulent activity.
• Analyzed unusual transaction patterns using internal fraud monitoring systems.
• Documented investigation findings with clear, accurate, and detailed case notes.
• Conducted risk assessments and recommended account restrictions or closures when necessary.

Process executive - COGNIZANT

(2024-04 - 2026-01)

• Performed transaction reviews and customer risk profiling as part of periodic and trigger event review
• Reviewed appeals from members whose accounts were restricted due to suspected fake or fraudulent activity
• Analyzing alerts and investigating transactional activities to detect any suspicious of Money Laundering or Terrorist Financing activies
• Identified and escalated patterns of fraudulent activity to improve detection and prevention
• Conducted thorough due diligence on accounts to determine legitimacy
• Participated in quality assurance activities to ensure consistency and accuracy in appeal decisions
• Perform the required KYC screening on client by documentation and corroboration the information obtained on the client as required by the KYC procedures, utilizing a variety of independent research sources
• Collaborated with internal teams to escalate and resolve potential fraud cases. Maintained accurate documentation of fraud cases and investigation outcome
• Performed Transaction monitoring to identify unusual or suspicious activities, including layering and potential money laundering
• Analyze the customer's transaction such as the total debit turnover, total credit turns over, cash ins and outs, Geographical distribution of cash ins/out

Bachelor of Commerce - R C College of Commerce and Management (2022)

Higher Secondary - BBMP PU College for girls (2019)

SSLC - ST. Charles high School (2017)