Senior Business Execution Administrator – Total Rewards & Compensation at Wells Fargo International Solutions Pvt. Ltd. (2023-01 – Present)
Directed governance and control activities across multiple incentive compensation workstreams, ensuring compliance, accuracy, and audit readiness.
- Updated compensation plan eligibility rules in Workday to ensure accuracy and compliance.
- Maintained commission and bonus plans, reviewing updates, new plan requests, and deactivations to ensure accurate incentive and downstream system calculations.
- Align correct compensation plans to employees on the workday by reviewing eligibility rules
- Oversaw reconciliation and validation across Workday, IDGT, and IC Central for 40k+ employee records, improving accuracy and reducing discrepancies.
- Partnered with onshore/IMCOE teams to implement corrections and adjustments, and ensuring seamless plan alignment.
- Coordinated audit engagements by preparing control evidence and process documentation while communicating with stakeholders to ensure compliance.
- Reviewed workday corrective actions for employees based on performance, behavior, and attendance criteria.
- Played a key role in automation testing, reducing manual workload and accelerating process timelines.
- Worked on EIB (Enterprise Interface Builder) and Sandbox testing, validating data and process changes across Sandbox and Production environments to ensure accuracy, functionality, and successful deployment
- Leveraged Excel and Power Query for large-scale data analysis, reconciliation, and reporting, enabling informed decision-making.
- Acted as an SME for compensation plan alignment and governance, providing process expertise and problem-solving support to stakeholders.
- Collaborated cross-functionally to ensure compensation plan updates and eligibility rule changes met compliance and business standards.
- Trained and onboarded new team members across multiple workstreams, enhancing team capability and supporting operational resilience.
- Recognized for strong ownership, attention to detail, and consistent delivery of high-quality results under tight deadlines.
HR Operations Analyst at HSBC (2019-01 – 2022-12)
Delivered HR services through case management, covering onboarding, termination, promotions, transfers, contract extensions, and pay changes.
- Supported high-volume case resolution for IN & UK regions during peak seasons, maintaining service quality under pressure.
- Collaborated with cross-functional teams to streamline HR processes and enhance employee experience.
- Updated employee personal information and dependent changes, ensuring compliance with HR policies and maintaining data integrity.
- Trained and mentored new joiners, improving team efficiency and knowledge transfer.
- Compiled and distributed daily operational reports to track performance and identify trends for informed management decision-making.
- Recognized for adaptability and consistency in handling diverse HR operations tasks across multiple workstreams.
- Oversaw contact center operations to resolve customer inquiries and issues via calls and emails, achieving timely resolutions and enhancing customer satisfaction.
