Monii Ghosh

Dynamic professional with a proven track record at Domino's, excelling in project management and customer service. Adept at data analysis and creative problem solving. I have successfully enhanced team performance and improved customer satisfaction through innovative solutions. Committed to driving efficiency and fostering collaboration in fast-paced environments.

Dominos - Jubilant Foodworks Dominos - Varanasi

(2024-08)

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Conducted testing of software and systems to ensure quality and reliability.
• Achieved cost-savings by developing functional solutions to problems.

Manager's Assistant - Moni ghosh - Varanasi

(2024-08)

• Coordinated schedules and meetings for management and team members.
• Managed communications between departments to ensure smooth operations.
• Assisted in preparing reports and presentations for internal meetings.
• Handled travel arrangements and itineraries for executive staff members.
• Facilitated onboarding processes for new team members and interns.
• Supported project planning by tracking deadlines and deliverables.
• Developed training materials to enhance team knowledge and efficiency.
• Organized files and maintained document management systems for easy access.
• Updated system to organize office documents, maximizing efficiency and increasing productivity.
• Developed detailed spreadsheets to facilitate record-keeping and analysis in Microsoft Excel for record-keeping and reporting.
• Analyzed sales data to identify trends and adjust strategies accordingly.
• Responded to customer issues to provide immediate resolution and improve retention.
• Drove customer feedback to deliver information to management for corrective action.

MBA - Commercial And Advertising Art - MGKVP (2025-09 - 2027-09)

DCGIC - DCGIC (2022-04)