Monika Jadhav

I have QA Test Engineer with 5+ years of experience in Manual Testing and Automation Testing, specializing in Playwright with JavaScript and Appium for mobile automation. Strong expertise in Web Testing, Mobile Testing, API Testing (REST Assured/Postman), and Database Testing (SQL). Experienced in test case design, test planning, test execution, defect tracking (JIRA), and test management tools.

Proficient in building automation frameworks (POM, Data-Driven, Hybrid Frameworks) and integrating with CI/CD pipelines (Jenkins, Git, GitHub). Well-versed in Agile/Scrum methodology, SDLC/STLC, and cross-browser testing. Demonstrated ability in functional, regression, smoke, sanity, and end-to-end testing, ensuring high-quality deliverables and faster release cycles.

Proven expertise across E-commerce, Healthcare, Database, and CRM / LOS banking domains, with strong understanding of business workflows, user journeys, and data validation.

TEST LEAD at WORD PUBLISHING PVT LTD (2021-07 – Present)

Managed QA operations across four major projects spanning E-commerce, Healthcare, CRM Banking, and Database domains. Analyzed business requirements, designed comprehensive test strategies, and executed manual and automated testing. Performed API testing, database testing, and ensured cross-browser/mobile testing. Managed defect lifecycle using JIRA and collaborated with cross-functional teams. Provided mentorship to junior QA engineers and contributed to QA process improvements.

• Analyzed business requirements, BRD, user stories, and acceptance criteria across domains including E-commerce (cart, checkout, payments), Healthcare (patient data, EMR/EHR), and CRM (lead, workflow, reporting)
• Designed and maintained comprehensive test strategies, test plans, test cases, and test data aligned with business workflows and sprint deliverables
• Actively participated in Agile ceremonies (daily stand-ups, sprint planning, backlog grooming, retrospectives) and ensured QA alignment with release timelines
• Executed manual testing including functional, regression, smoke, sanity, exploratory, integration, and end-to-end testing across web and mobile applications
• Developed and maintained automation frameworks and scripts using Playwright (JavaScript) and Appium, integrated with CI/CD pipelines (Jenkins, Git) for continuous testing
• Performed API testing (Postman/REST) to validate microservices, including order processing (E-commerce), patient data exchange (Healthcare), and CRM workflows
• Conducted database testing (SQL) to ensure data integrity, validation, and consistency across systems
• Validated domain-specific workflows: E-commerce: product catalog, cart, checkout, payment gateway (UPI/cards/wallets), order & shipment tracking & more. Healthcare: patient registration, appointments, EHR/EMR data validation, compliance-focused testing (data privacy) & more. CRM / LOS (BANKING): lead lifecycle, opportunity management, sales workflows, reporting dashboards & more.
• Ensured cross-browser, cross-platform, and mobile testing for scalable and responsive applications
• Managed defect lifecycle using JIRA, including logging, prioritization, tracking, re-testing, and root cause analysis (RCA)
• Collaborated with developers, product owners, business analysts, and DevOps teams for faster defect resolution and quality delivery
• Executed regression suites and automation runs, analyzed failures, and improved test coverage and execution efficiency
• Monitored test execution reports, quality metrics, and defect leakage, contributing to continuous QA process improvement
• Ensured compliance, security, and high performance, especially in Healthcare (data privacy) and E-commerce (high-traffic transactions)
• Provided mentorship to junior QA engineers, conducted code reviews, and contributed to QA best practices and standards

TEST LEAD at WORD PUBLISHING PVT LTD (2021-07 – Present)

Project - PURENET (E-COMMERCE DOMAIN): PureNet is a service provider for ecommerce and web solutions (B2C and B2B), offering ecommerce website design, bespoke solutions, Magento, digital marketing, consultancy, systems integration, and hosting since 2006, focused on feature-rich, conversion-focused, fully integrated solutions to grow online and multi-channel businesses.

TEST LEAD at WORD PUBLISHING PVT LTD (2021-07 – Present)

Project - TECHMEDOLOGY (HEALTHCARE DOMAIN): TECHMEDO specializes in digital health solutions (EMR, telemedicine, mobile apps, IoT diagnostics) to enhance patient engagement and secure data sharing, using AI/ML for predictive analytics to improve outcomes and reduce costs. Their nextgen EMR aims to modernize workflows, improve data access and care quality, and optimize revenue.

TEST LEAD at WORD PUBLISHING PVT LTD (2021-07 – Present)

Project - MAROPOST (CRM BANKING DOMAIN): Maropost offers a Commerce Cloud with CRM and customer/supplier relationship management to centralize data, track orders across channels, and support B2B needs with features like purchase history, automated follow-ups, custom CRM fields, bulk data import/export, customer groups and pricing, Zendesk integration, credit terms, and account manager assignment. The platform helps manage the entire customer journey and enhance multi-channel engagement.

TEST LEAD at WORD PUBLISHING PVT LTD (2021-07 – Present)

Project - DBGATES (DATABASE DOMAIN): DBGATES is a leading global database services company that designs, implements, and supports customized solutions for Oracle, PostgreSQL, MongoDB, MySQL, and MS-SQL Server, offering database administration, performance tuning, BI, big data, data warehousing, and cloud-focused managed services to transform organizations.

MASTERS OF SCIENCE in COMPUTER SCIENCE – RUPAREL COLLEGE