Monika Kajale

In this field I will know about the nature of my work. Moreover, I will attempt to know about the various processes which will advance my job skills. On the other hand, I shall implement my knowledge in the practical world.

Customer Service Associate - Conneqt Business Solutions Company Private Limited - Mumbai, Thane

(2020-01 - 2021-02)

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Handling customer queries related to Account opening, closing, fund Payin- Payout, Segments activation, SEBI updates, Application or websites related issues on email.
• Acknowledging and resolving customer complaints, Doubts and Queries Via email.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Timely participate in team meetings

Financial Analyst (Financial Market) - eClerx Services Limited - Mumbai, Airoli

(2021-04 - 2022-08)

• Drafting and Affirmation of Legal confirmations and understand legal aspects relating to Derivatives confirmations.
• To draft and reconcile the legal document (Equity) for counter party under predefined (manual/semi-automated) template for leading Investments Banks.
• Building and sustaining, strong working relationships with internal Lines of Business with Middle Office, Front Office and internal Counterparts.
• Ensuring discrepancy resolution for any disputes raised by the clients on our confirmations in a timely manner.
• Highlighting all discrepancies raised by clients promptly and working with Trading and Sales to ensure the trade has been accurately booked.

OPD and Supermarket - Ayushakti Ayurved Health Center Private Limited - Ahilyanagar

(2023-07 - 2026-04)

• Patient Registration & Scheduling: Managing appointments, registration, and patient records to ensure smooth flow, reducing waiting times.
• Health Promotion: Providing preventive care, screenings, and health education to patients.
• Patient Feedback & Care: Addressing patient queries, managing complaints, and providing a comfortable environment.
• Stock Management: Regularly scanning shelves, restocking items, and checking for expired goods.
• Customer Service & Assistance: Greeting customers, guiding them to products, and answering questions.
• Cashier Operations: Scanning items, processing payments (cash/card), and managing self-service checkouts.
• Merchandising & Cleaning: Ensuring shelves are clean, neat, and well-organized, maintaining attractive product displays.
• Security & Safety: Monitoring for theft, managing inventory fraud, and ensuring safety standards.

BBA - Bachelors in Business Administration - Specialization in Finance - K.K. Wagh College of Arts, Commerce, Science and Computer Science, Nashik (2018 - 2018)

HSC - 10+2 - K.T.H.M. College, Nashik (2015 - 2015)

SSC - 10th - Janata Vidyalaya Pawan Nagar, Nashik (2013 - 2013)