Monika Madhok

Results-driven Center Manager known for exceptional ability to oversee operations, ensuring high productivity and efficient task completion. Skilled in strategic planning, team leadership, and customer service management. Excel at communication and problem-solving, bringing a forward-thinking approach to achieving business goals and enhancing operational efficiency.

Center Manager - Migr8 study abroad & Tech Explica, TGC Animation & Multimedia

(2022-09)

Lead operations for study-abroad (Ausbildung Germany) and tech education verticals.

• Manage a team of 12 trainers, counselors, and administrative staff.
• Achieved 40-55% conversion rates on admissions pipelines.
• Implemented 24-hour lead coverage system, improving student experience scores.
• Managed staffing, scheduling, budgeting, and inventory control.

Senior Program Advisor - Arena Animation, Pitampura, New Delhi - Pitampura, New Delhi

(2022-03 - 2022-08)

• Counseled 80+ prospects/month on animation, VFX, and multimedia courses.
• Motivated students for career growth and facilitated creative skill workshops.

Senior Counselor - NIPS - Noble Institute of Professional Studies, New Delhi - New Delhi

(2017-02 - 2018-05)

• Advised on professional diploma programs and managed admissions records.
• Generated revenue through upselling and student referrals.

Programme Advisor & Accounts In-charge - Softdot Hi-Tech Training & Educational Institute, New Delhi - New Delhi

(2005-03 - 2015-02)

Managed dual responsibility of student counseling and financial accounts for 10 years.

• Trained junior staff on sales pitches and objection handling.
• Prepared weekly/monthly MIS reports for management review.

B.Com - Delhi University (2004)

Diploma - Fashion Design - Infotech Institute

Diploma - Web Design - Infotech Institute