Monika Malkan

Dynamic Post-Graduate professional with 2+ years of experience in business operations, customer strategy, and data-driven improvements to customer satisfaction.

Advisor at Reliance Jio (2024-05 – Present)

• Streamlined customer assistance processes, enhancing satisfaction rates significantly.
• Analyzed complex issues to improve operational efficiency and exceed targets consistently.
• Managed non-voice international roaming processes while maintaining brand voice and privacy.

Operations Officer at Star Health and Allied Insurance (2022-09 – 2023-12)

• Served as SPOC for marketing initiatives, improving communication efficiency across teams.
• Managed Policy Bazaar renewals and resolved financial/legal cases effectively.
• Created IRDAI-compliant disclaimers, collaborating with product teams to run successful campaigns.

PG Diploma in Business Management – Amravati University (2022)

B.Com in Corporate Secretaryship – M.O.P Vaishnav College (2019)