Monika Sharma

Results-driven BGV professional with 10+ years of experience in background verification operations, client servicing, and team leadership. Proven expertise in managing end-to-end onsite and remote verification processes — employment, education, address, criminal, and reference checks — for domestic and international clients. Skilled at leading high-performing teams, ensuring SLA compliance, and driving process improvements.

Multiple-time Rewards & Recognition awardee for outstanding client service and team leadership.

Team Lead – Client Servicing - Helloverify India Pvt. Ltd. (Onicra) - Noida

(2024-06)

• Lead and mentor a 15-member team handling BGV operations: employment, education, address, criminal, and reference checks.
• Serve as primary SPOC for premium international clients (Kingdom of Saudi Arabia) and domestic accounts, ensuring SLA adherence.
• Conduct weekly, monthly, and quarterly performance reviews; present data-driven insights and improvement plans to clients.
• Coordinate with IT teams for platform enhancements, bug fixes, and tracker updates as per client requirements.
• Manage candidate engagement — invite form completions and expiry control — to streamline onboarding and verification workflows.
• Monitor daily team productivity and enforce SLA compliance across all verification verticals.

Freelancer – Operations (Quality) - Authbridge Research Services - Gurgaon

(2019-05 - 2022-01)

• Performed quality checks on verifications across employment, education, and address departments.
• Consolidated and uploaded final client-ready verification reports into the management software with high accuracy.

Senior Executive – Operations (Employment Team) - Helloverify India Pvt. Ltd. (Onicra) - Noida

(2013-02 - 2015-02)

• Assisted Assistant Manager in overseeing a 30-member employment verification team; managed rational workload allocation.
• Performed quality checks, resolved daily issues with CRE and Report Writing teams, and communicated client updates to the team.
• Maintained MIS and provided daily team performance data to management.

Research Associate – Recruitment - Factorial Solutions (India) Pvt. Ltd. - Gurgaon

(2011-12 - 2012-05)

• Managed recruitment lifecycle: job marketing, candidate screening, interviews, and submissions.
• Collaborated with hiring managers on job requirements and evaluation criteria; maintained candidate database.

Assistant Team Leader – Report Writing - Authbridge Research Services - Gurgaon

(2008-04 - 2011-07)

• Led a 17-member report writing team; trained new verifiers and maintained consistent quality standards.
• Identified non-compliance issues and provided constructive feedback to pre-verification teams.
• Coordinated with Client Accounting and Pre-employment Teams for seamless daily operations.

Bachelor of Science - Maharishi Dayanand University, Rohtak (2007)

Higher Secondary Certificate - CBSE (2004)

Senior Secondary Certificate - CBSE (2002)

O Level – Computer Applications - DOEACC Society, New Delhi (2008)