Monisha N

Over 8 years 5months experience as Customer service, Banking, Social media expert, Business planning and Strategic. Expertise in areas like Social media, Grievance, Training, Handling team and Business planning and strategic.

Full Time Caregiver (2024-06 – Present)

Planned Career Break

• Having recently taken a planned career break to care for my family.
• I am now fully prepared and excited to re-enter the workforce.

Agency Manager – Retail Agency at SBI Life (2024-03 – 2024-06)

• Recruiting, screening, and training new agents.
• Analyzing performance and drawing up action plans.
• Establishing strong relationships with staff and clients.
• Ensuring all staff exercise good time management.
• Obeying agency regulations, guidelines, and policies, and ensuring staff does the same.
• Researching current industry/market trends and using knowledge for business improvement.

Associate Manager(Business Planning and strategic) at Digit General Insurance (2017-11 – 2023-09)

Founded in 2017, Digit Insurance has grown by leaps and Main moto of the company is to make insurance “Simple”, “Transparent” and “Digital”.

• Joined as the Customer service executive and was also handling Social Media for entire company.
• Had been promoted as Team Leader in a span of 6months and was handling customer service team of 17 agents Along with social media escalation, grievance and ombudsman cases.
• Initial setup of Pune contact center was done by hiring manpower, training the service team along with operation management.
• Had worked across all the sub-department of Customer Service
• Handled the Back operation for claims across centers.
• Had been awarded as best employee of the Year twice in a span of 1years 6months.
• As a token of appreciation was given an opportunity to travel abroad.
• Based on my performance I had an opportunity to move to different department of handling partners across India.
• Strategies and analyze business contribution of each partner and set the targets annually.
• Help partners by getting special approvals, discounts and vehicle unblocking.
• Conduct monthly training to all partners across so that they are aware of all the updates.
• Achievements in Digit: Twice have been awarded as best employee for the year & was awarded with international trip for top performance.

Banking Officer for Canadian Bank at Mphasis Pvt Ltd (2015-12 – 2017-04)

• Help customer to complete transaction above $1000.
• Promote Online / Internet banking to customer.
• Handling Refund for incorrect charges.
• Helped in Fraud claim registration, Stop Cheque, set recurring payment, Bill payments for customers.
• Suggest customer save money by referring them to mutual funds.
• Help customer to use internet banking and can do a hassle-free transaction.
• Achievements in Mphasis: Selected as the best Banking Officer of the year

Customer Service Representative at HGS (Hinduja Global Solution) (2014-06 – 2015-06)

• Interact with customer and covert leads for Taj Hotel.
• Help Customer to renew the membership
• Covert leads from discontinued customer by explaining the benefits and membership details.
• Collect reference from existing customer and convert new leads.
• Had played throwball for taluka level.
• Had played kabaddi in intercollege level.
• Been awarded as best employee twice in “Digit”

B.Sc. in Computer Science – St. Anne’s Degree College for Women’s

12th Science in PCMC – Kairalee Nikethan Composite PU college

10th – St. Anne’s High School