Senior Test Engineer & Scrum Master - Royal Cyber
(2024-12-23)
ServiceNow QA professional responsible for ATF script development, functional testing, and Scrum Master duties including sprint coordination and team management.
- Preparing test cases for stories and performing functional testing
- Developing ATF scripts whenever a new functionality comes up
- Perform regression testing after every release and upgrade
- Developing workflows for the Service Catalogs
- Expertise in developing ATF test and suites
- Worked on creating and upgrading ATFs crucial for upgrades
- Support deployment releases and perform Sanity testing in Production environment post deployment
- Drive daily scrum calls and help plan the sprint
- Ensure team has all necessary access rights to work on the development part
- Conduct Sprint Review and Sprint Retrospective
- Got Rising Star award
- Automated critical functionalities like Workplace reservation management and API workflows through ServiceNow ATF
- Identified critical issues in earlier phases of Testing and resolved quickly to avoid defect leakage
- Actively contribute for Automation using ServiceNow ATF and AutomatePro tools
- Take ownership of assigned tasks and deliver quality deliverables on time
Associate Software Engineer (Lead QA Engineer & Scrum Master) - Cognizant Technology Solutions
(2021-11-08 - 2024-12-13)
Lead QA Engineer and Scrum Master in Healthcare domain working with ServiceNow platform. Responsible for ATF script development, functional testing, and team coordination.
- Preparing test cases for stories and performing functional testing
- Developing ATF scripts whenever a new functionality comes up
- Perform regression testing after every release and upgrade
- Developing workflows for the Service Catalogs
- Expertise in developing ATF test and suites
- Worked on creating and upgrading ATFs crucial for upgrades
- Drive daily scrum calls and coordinate team to complete daily tasks
- Help plan the sprint and ensure team has necessary access rights
- Conduct Sprint Review and Sprint Retrospective
- Got upcoming star award, Rising Star award, and Star performance of the month award
- Automated critical functionalities like PID and FIR through ServiceNow ATF scripts
- Identified critical issues in earlier phases of Testing and resolved quickly to avoid defect leakage
- Actively contribute for Automation using ServiceNow ATF and AutomatePro tools
- Take ownership of assigned tasks and give quality deliverables on time
Process Executive (L1 Support Analyst) - Infosys BPM Limited
(2020-02 - 2021-11-03)
L1 Support Analyst providing admin-level support for multiple enterprise applications including Planview, ServiceNow, Panaya, Concerto, Mega, Financial Management Center, Full Cost View and Coupa. Handled high volume of data across multiple applications.
- Provide admin level support to Planview, Concerto, Mega, Full Cost View and Financial Management Center applications
- Preparing test cases for stories and performing functional testing for ServiceNow application
- Involving in regression testing after each release cycle and upgrade
- Provide admin level end to end support to Planview application dealing with Projects and Programs data
- Perform NNIT testing using Panaya application before Planview upgrades in Sandbox environment
- Create WBS Elements for Projects in Planview
- Provide admin level support to Concerto application for Projects management
- Work on Purchase Order process via Coupa Application
- Provide admin level support to Mega application for resource data related to Planview
- Provide admin level support to ServiceNow for IT Services management
- Work on Money Manager Tool Upload Process for financial amount tracking related to Projects
- Work on Direct Invoice Tool comparing financial information between previous year and current fiscal year data
- Deliver data to client with 100% accuracy
- Write test cases for NNIT testing for Planview Upgrade
- Received Rising Star Award in December 2020
- Received Extra Individual Milestone Award in April 2021
Software Engineer 1 (Quality Assurance) - Arivon Technologies
(2019-05 - 2019-12)
QA professional working on traffic video analysis and data extraction. Responsible for manual data verification, testing, and delivery of transportation data reports.
- Analysis and processing of Traffic Videos and extracting Data for Transportation use
- Manual Counting of Vehicles from Traffic footage using tools
- Analysis on ANPR, Queue Length, Intersection/Junction and Parking Survey
- Compiling, verifying accuracy and sorting information to prepare source data for tracking
- Help design process for QA/QC of entered data
- Review data for deficiencies or errors and correct incompatibilities
- Write test cases for videos based on requirement
- Deliver data to client with 98% accuracy
