Monisha V
Results-driven QA leader with 7.5+ years of experience in ServiceNow quality engineering
About
A result-oriented QA professional with 7.5+ years of industry experience as Senior Test Engineer and Scrum Master, with a proven track record of leading QA teams, driving sprint execution, and owning quality outcomes end to end. ServiceNow ATF developer with 6.5+ years' experience in ServiceNow QA domain.
Experience with various functional testing tools including ServiceNow ATF and AutomatePro. Worked on both Agile and Waterfall methodologies. Strong expertise in test planning, test case design, and defect management. Excellent mentor and Scrum Master with proven ability to drive daily stand-ups, sprint planning, reviews, and retrospectives.
Experience
Senior Test Engineer & Scrum Master - Royal Cyber
(2024-12-23)
ServiceNow QA professional responsible for ATF script development, functional testing, and Scrum Master duties including sprint coordination and team management.
- Preparing test cases for stories and performing functional testing
- Developing ATF scripts whenever a new functionality comes up
- Perform regression testing after every release and upgrade
- Developing workflows for the Service Catalogs
- Expertise in developing ATF test and suites
- Worked on creating and upgrading ATFs crucial for upgrades
- Support deployment releases and perform Sanity testing in Production environment post deployment
- Drive daily scrum calls and help plan the sprint
- Ensure team has all necessary access rights to work on the development part
- Conduct Sprint Review and Sprint Retrospective
- Got Rising Star award
- Automated critical functionalities like Workplace reservation management and API workflows through ServiceNow ATF
- Identified critical issues in earlier phases of Testing and resolved quickly to avoid defect leakage
- Actively contribute for Automation using ServiceNow ATF and AutomatePro tools
- Take ownership of assigned tasks and deliver quality deliverables on time
Associate Software Engineer (Lead QA Engineer & Scrum Master) - Cognizant Technology Solutions
(2021-11-08 - 2024-12-13)
Lead QA Engineer and Scrum Master in Healthcare domain working with ServiceNow platform. Responsible for ATF script development, functional testing, and team coordination.
- Preparing test cases for stories and performing functional testing
- Developing ATF scripts whenever a new functionality comes up
- Perform regression testing after every release and upgrade
- Developing workflows for the Service Catalogs
- Expertise in developing ATF test and suites
- Worked on creating and upgrading ATFs crucial for upgrades
- Drive daily scrum calls and coordinate team to complete daily tasks
- Help plan the sprint and ensure team has necessary access rights
- Conduct Sprint Review and Sprint Retrospective
- Got upcoming star award, Rising Star award, and Star performance of the month award
- Automated critical functionalities like PID and FIR through ServiceNow ATF scripts
- Identified critical issues in earlier phases of Testing and resolved quickly to avoid defect leakage
- Actively contribute for Automation using ServiceNow ATF and AutomatePro tools
- Take ownership of assigned tasks and give quality deliverables on time
Process Executive (L1 Support Analyst) - Infosys BPM Limited
(2020-02 - 2021-11-03)
L1 Support Analyst providing admin-level support for multiple enterprise applications including Planview, ServiceNow, Panaya, Concerto, Mega, Financial Management Center, Full Cost View and Coupa. Handled high volume of data across multiple applications.
- Provide admin level support to Planview, Concerto, Mega, Full Cost View and Financial Management Center applications
- Preparing test cases for stories and performing functional testing for ServiceNow application
- Involving in regression testing after each release cycle and upgrade
- Provide admin level end to end support to Planview application dealing with Projects and Programs data
- Perform NNIT testing using Panaya application before Planview upgrades in Sandbox environment
- Create WBS Elements for Projects in Planview
- Provide admin level support to Concerto application for Projects management
- Work on Purchase Order process via Coupa Application
- Provide admin level support to Mega application for resource data related to Planview
- Provide admin level support to ServiceNow for IT Services management
- Work on Money Manager Tool Upload Process for financial amount tracking related to Projects
- Work on Direct Invoice Tool comparing financial information between previous year and current fiscal year data
- Deliver data to client with 100% accuracy
- Write test cases for NNIT testing for Planview Upgrade
- Received Rising Star Award in December 2020
- Received Extra Individual Milestone Award in April 2021
Software Engineer 1 (Quality Assurance) - Arivon Technologies
(2019-05 - 2019-12)
QA professional working on traffic video analysis and data extraction. Responsible for manual data verification, testing, and delivery of transportation data reports.
- Analysis and processing of Traffic Videos and extracting Data for Transportation use
- Manual Counting of Vehicles from Traffic footage using tools
- Analysis on ANPR, Queue Length, Intersection/Junction and Parking Survey
- Compiling, verifying accuracy and sorting information to prepare source data for tracking
- Help design process for QA/QC of entered data
- Review data for deficiencies or errors and correct incompatibilities
- Write test cases for videos based on requirement
- Deliver data to client with 98% accuracy
Education
Bachelor Engineering - Telecommunication Engineering - KS Institute of Technology, Bangalore (2017)
2nd PUC - Karnataka Secondary Education Examination Board
