Monita Das

To pursue a rewarding career as a Food and Beverage Professional where I can apply my skills and knowledge and grow along with the organization and add to its success.

Assistant Restaurant Manager - WELCOMHOTEL By ITC

(2025-10)

• Oversaw operations of the restaurant, coffee lounge, and in-room dining, delivering consistent service quality, operational efficiency, and exceptional guest experience.
• Proactively managed guest feedback and resolved guest complaints, ensuring optimal operations and enhanced guest experience.
• Conducted staff training and motivated team members to perform effectively while fostering a strong team-oriented work environment.
• Achieved revenue growth and reduced operational losses through strategic financial planning, budgeting, and inventory control.

Food and beverage executive - JW MARRIOTT GOA

(2024-10 - 2025-09)

• Developed innovative dining concepts which increased guest satisfaction scores by 20%, helping to create a more enjoyable experience for visitors at the resort.
• Streamlined beverage procurement processes, reducing costs by 15% while maintaining quality, which improved profit margins for the food and beverage department significantly.
• Trained and mentored a team of 10 staff members, fostering a culture of excellence that resulted in a 30% decrease in employee turnover, benefiting the team's stability and enhancing overall service quality.
• Achieved recognition as a two-time BSA champion and one-time LQA champion, receiving high praise from the general manager and head of the department multiple times, which established a service standard that is hard to replicate.

Food and beverage executive - Rambha Palace Odisha

(2024-03 - 2024-10)

• Leading the shift so is excellent that every guest 'experience
• Ensure training of all new staffs and guide them to adapt to the busy environment.
• Projection – ensuring all digital content is received and prepared
• Ensure the restaurant areas are clean and well presented at all times
• Making Duty Roasters
• Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures

Senior Guest service associate - Grand Hyatt gurgaon

(2023-06 - 2024-02)

• Guest service – including in person and via email / phone
• Perform opening and closing procedures and site work duties according to station rotation assignment and establish check list
• Work harmoniously and professionally with co-workers and supervisors.
• Ensure a complete documented shift handover and maintain a high level of communication & feedback within the department for transparency.
• Resolve guest complains promptly according to company guidelines.
• Contribution in Sales revenue by incorporating up selling.

GSA pre opening team - JW Marriott PRESTIGE GOLFSHIRE RESORT AND SPA

(2022-02 - 2023-05)

• Perform opening and closing procedures.
• Working knowledge of the hotel operating system (Opera) and point of sale (infrasys)
• Contribution of 40% revenue in the sales target through up selling in the Beverage section
• Opening infrasys and settling checks time to time.
• Maintaining everyday beverage inventory sheet and updating all items
• Helping to another outlet when it's required.
• Everyday resolve guest complains promptly according to company guidelines.
• Responsible for training all new bars staff and help them to adapt to the busy environment.
• Taking care of bar operations.
• Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures.

Advance programme in international hospitality administration - Hospitality Administration - International Institute of Hotel Management Kolkata (2018-07 - 2021)

Bachelor in Tourism Studies - Tourism Studies - IGNOU

ISC - CALCUTTA GIRLS HIGH SCHOOL, KOLKATA (2018-05)

ICSE - LORETO DAY SCHOOL DHARAMTALA, KOLKATA (2016-05)