Monjit Deka

Warehouse & Logistics Professional with 10+ years of experience in warehouse operations, inventory management, inbound & outbound logistics, dispatch planning, team leadership and customer service. Experienced in independently managing warehouse operations, handling 3,000+ shipments per day and leading teams of 25+ associates.

Team Leader (Warehouse Operations) - Delhivery Limited - Jorhat, Assam

(2019-08 - 2026-07)

• Managed end-to-end warehouse operations including inbound receiving, outbound dispatch, inventory control and GRN processing.
• Led a team of 25+ associates and handled 3,000+ shipments per day.
• Entrusted with independently managing daily warehouse operations at the Jorhat Hub while the reporting Manager operated remotely, ensuring seamless execution of inbound and outbound operations, team management, inventory control, and performance reporting through effective communication and coordination.
• Prepared MIS reports using MS Excel and ensured SLA/KPI compliance.
• Conducted inventory audits, cycle counts and stock reconciliation.

FOS Supervisor - HomeShop18 - Tinsukia, Assam

(2016-07 - 2019-08)

• Monitored delivery associates' performance and ensured timely deliveries.
• Verified Non-Delivery Report (NDR) reasons by contacting customers and re-validating delivery attempts.
• Resolved customer complaints and delivery escalations.

Branch In-Charge - Aramex India Pvt. Ltd. - Sivasagar, Assam

(2015-09 - 2016-07)

• Managed daily branch and warehouse operations.
• Supervised shipment booking, dispatch and delivery coordination.
• Maintained customer relationships and operational reports.

Higher Secondary

Diploma - Computer Applications