Senior Manager-Housekeeping - Urban Company Limited
(2025-09 - 2026-05)
Facilities Management-Soft Service
- Responsible for the complete soft services of the property in terms of housekeeping, horticulture, pest control, help desk operations, indenting of consumables, maintenance of consumption registers, training of soft services department staff, co-ordination with the service partners, evaluation of vendors in all branches.
- Maintain staffing levels and schedules to ensure smooth operations across the property. Ensure that all soft services are provided efficiently and effectively across the property. Monitor service quality and establish protocols to ensure the highest standards of cleanliness
- Responsible for overlooking the cafeteria and pantry operations, ensuring hygiene and safety protocols are followed by the vendor, pantry inventories are maintained all the time, ensuring food lab testing, kitchen audits are conducted for quality maintenance.
- Responsible for development of the service process, scope of work, specifications, vendor performance monitoring methodology and KPIs for all the vendor service partners including facilities.
- Responsible for ordering the stationaries item, maintaining the daily consumption data, and MIS data for HK consumables, pantry consumables
- Providing support in management of all the company events, this includes both in-house and virtual event. Arranging the transportation and cabins for all Directors level traveling. Arranging the food from the vendor according to events is needed
- Maintain records of pest control treatments and inspections and ensure that appropriate reports are generated. Oversee all pest control activities across the property, ensuring proactive measures are in place to prevent infestations of pests such as rodents, insects, and other harmful creatures in branches.
Senior Facility Executive-Soft Service & F&B Service - Cushman & Wakefield India Pvt. Ltd. - Bangalore
(2023-01 - 2025-08)
Client: Akamai Technologies Pvt Ltd, Team size: 78
- Responsible for management of facilities (Housekeeping & General Maintenance) Pest Control, Horticulture, Waste Management, Cafeteria of Bangalore office location with a real estate footprint of 5.5 lac sqft.
- Responsible for overlooking the cafeteria and pantry operations, ensuring hygiene and safety protocols are followed by the vendor, pantry inventories are maintained all the time, ensuring food lab testing, kitchen audits are conducted for quality maintenance.
- Responsible for development of the service process, scope of work, specifications, vendor performance monitoring methodology and KPIs for all the vendor service partners including facilities.
- Providing support in management of all the company events, this includes both in-house and virtual event.
- Arranging the offsites event, meetings for employees (India, APJ).
- Arranging the transportation and cabins for all Directors level traveling.
- Arranging the food from the vendor according to events is needed.
- Managing the VVIP VIP Visitors, Customer entry, Material Receiving, Exit and Entry pass, Registers managing & CCTV
- Overseeing manpower & Staffs Training.
- Overlooking the helpdesk team managing the service tickets, ensuring timely closure of the assigned tasks. And preparing monthly MIS report
- Checking food safety hygiene, Qty delivered and billed by
- Coordination with program team and vendor to plan menu for events like- Employee Day etc.
- Developed and implemented safety awareness communications between workers and management to increase hazard awareness.
- Created detailed reports on weekly, monthly, and annual expenses and revenues.
- Coordination with procurement & Finance teams.
- Making sure on time release of Purchase order and invoice processing.
- Responsible for verification, authentication, and processing of the entire vendor invoices, tracking their payment status and update.
- Making sure expenses are captured under the right cost center and PO to avoid any budget short fall.
- Track daily expenses and prepare monthly and quarterly reports.
- Responsible for invoicing process.
- Responsible for the automation implementation, successfully completed the automation for QRcode checklist with automation team.
- Responsible for ordering the stationaries item, maintaining the daily consumption data, and MIS data for HK consumables, pantry consumables
- Employee goodies store inventory.
Cluster Manager-Soft Service - Denali Management Service Pvt Ltd
(2021-01 - 2023-01)
Client: Accenture, Capgemini, Wipro. Team Size: 135
- In charge of overseeing all aspects of the janitorial service, procurement of cleaning materials, management of cleaning-related vendors.
- Supervising the closure of helpdesk tickets, gardening, pest control, and organizing event arrangements.
- Ensuring the general maintenance and repair of building facilities.
- Preparing the reports like, Daily/Weekly/Monthly of soft service department
- Responsible for OWC operation like block wise garbage collection and segregation.
- Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures.
- Procuring the HK consumables/Stationaries of soft service department
- Preparing the PR/PO and invoice process related to the soft service department.
- Undertake Key Performance Indicator (KPI) or Service Level Agreement (SLA) inspections and provide service delivery reports to the senior management
- Responsible for departmental training, appraisal, duty roaster, recruitment, and daily briefing.
Cluster Manager-Soft Service - Denali Management Service Pvt Ltd
(2021-01 - 2023-01)
Republic of Whitefield-Residential/Apartments (1600 Flats). Team Size: 32
- Managing the operations of a residential building with approximately 1600 apartments previously handled by Denali Management.
- Overseeing the daily operations of the facility, including housekeeping, pest control, cafeteria, and pantry services
- Ensuring compliance with health and safety regulations
- Coordinating with vendors for soft services such as Housekeeping Department, Horticulture, Pest Control team, Consumables supply of HK, Stationaries, Garden & Pest control.
- Taking facility rounds with team to identify issues and initiate immediate rectification actions
- Preparing daily, weekly, and monthly reports of soft service
- Ensuring smooth interaction with all the guests and clients of the building residents.
- Making a positive follow up with clients for timely recoveries
- Help desk ticket follow up and timely closure within the SLA
- Managing OWC-Garbage collection/Segregation
- Overseeing the Pestcontrol like pesticide/fogging. Misting etc
- Providing support in management of all the company events
- Responsible for departmental training, appraisal, duty roaster, recruitment, and daily briefing.
Senior Facility Executive-Soft Service - Knight Frank India Pvt, Ltd
(2019-05 - 2020-12)
Client: Accenture, Capgemini, Wipro. Team Size: 135
- In charge of overseeing all aspects of the janitorial service, procurement of cleaning materials, management of cleaning-related vendors.
- Supervising the closure of helpdesk tickets, gardening, pest control, and organizing event arrangements.
- Ensuring the general maintenance and repair of building facilities.
- Preparing the reports like, Daily/Weekly/Monthly of soft service department
- Responsible for OWC operation like block wise garbage collection and segregation.
- Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures.
- Procuring the HK consumables/Stationaries of soft service department
- Preparing the PR/PO and invoice process related to the soft service department.
- Undertake Key Performance Indicator (KPI) or Service Level Agreement (SLA) inspections and provide service delivery reports to the senior management
- Responsible for departmental training, appraisal, duty roaster, recruitment, and daily briefing.
Soft Service Executive - Orion Mall-Brigade Group
(2018-03 - 2019-05)
Team Size: 70
- Responsible for overall day to day functioning of the housekeeping with regards to service quality, hygiene, general sanitation, etc. And managing outsourced housekeeping staff
- Managing for the housekeeping agency, in line with corporate standards and the cleanliness and hygiene expected by the customers
- Monitor the deployment plan of housekeeping staff across the mall, and the housekeeping activity as per the 52-Week schedule of soft service.
- Procuring the HK consumables/Stationaries of soft service department
- Preparing the PR/PO and invoice process related to the soft service department.
- Preparing the reports like, Daily/Weekly/Monthly of soft service department
- Responsible for OWC operation like block wise garbage collection and segregation.
- Preparing vendor agreements, checking of Invoice/Bill and processing for payment.
- Ensure requisite training of the outsourced staff is conducted by the outsourcing agency
- Overseeing the Pestcontrol like pesticide/fogging. Misting etc
- Overseeing the Horticulture department activities like Plantation, Trimming, Manuring, Pesticide etc.
- Responsible for departmental activities, appraisal, duty roaster, recruitment, and daily briefing & De-Briefing.
Floor Executive-Housekeeping & F&B Service - MS. Ramaiah Hospital (Bangalore) - Bangalore
(2017-01 - 2018-02)
Team Size: 35
- Responsible for overall day to day functioning of the housekeeping with regards to service quality, hygiene, general sanitation, etc. And managing outsourced housekeeping staff
- Supervise and train housekeeping staff, including scheduling and assigning tasks. Ensure all rooms and common areas are cleaned and maintained to high standards.
- Developing and implementing cleaning procedures and protocols. Conduct quality control checks to ensure work meets established standards.
- Monitor the deployment plan of housekeeping staff across the mall, and the housekeeping activity as per the 52-Week schedule of soft service.
- Procuring the HK consumables/Stationaries of soft service department
- Preparing the reports like, Daily/Weekly/Monthly of soft service department
- Responsible garbage collection and segregation of entire premises
- In charge of overseeing the cafeteria operation and patient diet food delivery on daily and schedule by dietician
- Responsible for Departmental Training and taking care of SOPs.
- Preparing the Duty roster for staff, and daily briefing and De-briefing
Guest Associate-Food & Beverage Service/ Housekeeping - Wonder La Resort Bidadi, Bangalore - Bangalore
(2011-03 - 2016-12)
Team Size: 10
- Responsible for Food & Beverage Service & Housekeeping customer management, cafeteria management, Guest Room Cleaning. Restaurant Service, Board Room Arrangement, Buffet Set up for Food and Beverage and Room service
- Taking orders by phone or from a guest's room card
- Preparing the serving table
- Transporting orders to the guest's room.
- Serving the food and beverages as per the guest requirements
- Restaurant table set up and serving the food as per the standard
- To Ensure the hotel common area and rooms to keep clean and ensure guests are satisfied.
- Cleaning rooms: Sweeping, mopping, vacuuming, dusting, and polishing guest rooms
- Making beds: Changing sheets and making beds
- Cleaning bathrooms: Cleaning toilets and bathtubs
- Cleaning public areas: cleaning lounges, ballrooms, corridors, and other public areas
- Performing rotation cleaning: Performing rotation cleaning duties, such as steam cleaning carpets
- Stocking linen: Collecting dirty linen, delivering laundry for cleaning, and supplying clean linen to room attendants
- Stocking mini bars: Restocking beverages and food items in the mini bar
Senior Houseman - Coromandel Club Resort-Chennai - Chennai
(2009-01 - 2010-11)
- To Ensure the hotel common area and rooms to keep clean and ensure guests are satisfied.
- Cleaning rooms: Sweeping, mopping, vacuuming, dusting, and polishing guest rooms
- Making beds: Changing sheets and making beds
- Cleaning bathrooms: Cleaning toilets and bathtubs
- Cleaning public areas: cleaning lounges, ballrooms, corridors, and other public areas
- Performing rotation cleaning: Performing rotation cleaning duties, such as steam cleaning carpets
- Stocking linen: Collecting dirty linen, delivering laundry for cleaning, and supplying clean linen to room attendants
- Stocking mini bars: Restocking beverages and food items in the mini bar
- Delivering items: Delivering and retrieving items on loan to guests, such as irons and ironing boards
- Ensuring security: Ensuring the security of guest rooms and privacy of guests
- Responding to requests: Answering questions and responding to requests from guests, such as asking for more towels or a dinner reservation
- Briefing & De-Briefing: Attending daily before work starts and end the shift.
Management Trainee - Club Mahindra Resort Munnar, Kerala - Kerala
(2009-01 - 2009-06)
Worked as trainee in all department like (Housekeeping, Food& Beverage Service, Front Office, Food Production, Accounts, Tourism department and Laundry Service
- Performed in all basic cooking methods in departments and cutting style
- Performed in all departments like Room service, Restaurant, Banquet and conference room set up, Bar (Both Hot & Soft beverages)
- Performed in all departments like room cleaning, common area cleaning, Landry department. flower arrangement
- Advice guest of any messages, mail, faxes, etc. received for them, Handling check in/out Guest luggage handling, Performed as Bell Boy duty.
- Handling membership guest and tourist of the hotel & Invoice process and collection, submitting procedure
- Invoice files handling and racking the documents properly. Helping to the accounts department.
