Mouli Dharan

UI/UX Designer with a rare combination of 1.5+ years of hands-on healthcare operations experience at Cognizant and formal UX training from IDM Tech Park. I design with domain depth — having personally lived the complexity of clinical workflows, fragmented digital systems, and high-cognitive-load environments that most designers only read about in case studies. My work spans end-to-end product design: user research, information architecture, wireframing, prototyping, and high-fidelity delivery in Figma.

I'm drawn to products where design decisions genuinely change how people experience healthcare, travel, or daily life — and I'm seeking a UI/UX or Product Designer role at a global product company or MNC where that kind of intentional design is valued.

UI/UX Designer — Product Projects at IDM Tech Park (2025-01 – 2026-05)

Certification Program · End-to-End Product Design

• Led complete UX process for VETSSREACH, a veterinary mobile app — from discovery to delivery of 40+ screen prototype, achieving 92% task completion rate and SUS score of 82/100 with usability test participants
• Conducted in-depth user interviews, focus groups, and shadowing sessions; translated findings into 3 user personas, empathy maps, and journey maps that surfaced core unmet needs
• Delivered a complete Figma design system and component library — reducing screen-to-screen design inconsistency by standardizing 30+ reusable components across the product
• Ran competitive benchmarking against Vetster, Petdesk, Pawprint, and Practo — identifying 5 key feature gaps that directly shaped product scope decisions
• Redesigned DigiYatra's onboarding and error-state flows to address accessibility gaps and improve first-time experience for a diverse, multi-demographic user base
• Built 4 responsive front-end projects (HTML/CSS/Bootstrap/React) deployed live on GitHub Pages, demonstrating design-to-code handoff capability

Process Executive at Cognizant Technology Solutions (2025-03 – Present)

Healthcare Operations · Insurance Claims Processing

• Process and validate healthcare insurance claims in a high-accuracy, compliance-regulated environment — building first hand mastery of clinical workflows, healthcare data standards, and patient record systems
• Identified recurring friction points in internal digital tools while processing claims — developing designer-level empathy for cognitive load, workflow fragmentation, and error-prone interfaces in health tech
• Consistently met daily quality and TAT benchmarks through cross-functional collaboration, demonstrating the attention-to-detail and structured thinking that directly transfers to UX decision-making
• Domain knowledge spans insurance claims lifecycle, clinical coding logic, patient data management, and compliance frameworks — giving my health tech design work a credibility edge most UX designers can't replicate

B.Sc. in Information Technology – Sri Ramakrishna College of Arts & Science (2021 – 2024)