Moumita Saha

To work in a challenging environment where I can utilize my education & experience and contribute as a team player in the overall success of the organization.

Fraud & Risk Associate - Rise OTB

(2024-07 - 2025-12)

Walmart Process

• Responsible for reviewing seller accounts to determine assess and mitigate risk associated with the seller and also this process involving research, analysis, risk assessment and critical decision making.

Customer Service Associate - Conneqt

(2023-05 - 2024-03)

Myntra Process

• Have received 100% CSAT score in my 98% of calls and chats.
• Provided floor support to a team of 25 members to help achieve daily KPIs.
• Preparing supporting documents and trackers to maintain team leaves and week off.

Non-Voice Customer Service Associate - Tech Mahindra

6 months Contractual Based

Customer Service Associate - Reliance

(2021-03 - 2021-11)

Ajio Process

• Provided customer support and resolved order, delivery, and return-related queries.

B.A. - ENGLISH - NEW ALIPORE COLLEGE, UNIVERSITY OF CALCUTTA (2016 - 2020)

HIGHER SECONDARY - COMMERCE - ALIPORE GIRLS' & BOYS' HIGH SCHOOL, KOLKATA (2016)

SECONDARY - SHARADA VIDYAPITH FOR GIRLS, KOLKATA (2014)