Mounika Ajmeera

4+ years of experience as a Storage Administrator / SAN & NAS Specialist in enterprise environments, supporting global banking clients. Strong expertise in SAN zoning, fabric management, and inter-site replication across Cisco MDS and Brocade switches. Hands-on experience in LUN allocation, storage provisioning, and decommissioning across Dell EMC VMAX, Netapp, PowerMax, Pure Storage, and HPE 3PAR arrays.

Skilled in troubleshooting performance issues, including slow-drain devices, path failures, switch port flaps, and connectivity errors. Proficient with enterprise tools such as Unisphere, SYMCLI, Pure1, 3PAR CLI, and Virtual Wisdom (Virtana). Experienced in SRDF, Remote Copy, DWDM ISLs, and replication troubleshooting for disaster recovery and high-availability systems.

Adept at working within ITIL-based incident, problem, and change management processes, ensuring SLA compliance. Collaborated with cross-functional teams (UNIX/Linux, Windows, VMware, Backup) for seamless system integration and resolution. Coordinated with vendors and OEMs for firmware upgrades, hardware replacements, and performance optimization.

Analyst – Infrastructure Services (ITO Cloud Platform) - DXC Technology - Bangalore, India

(2022-09)

Delivering end-to-end SAN administration and enterprise storage management for one of DXC's global banking clients. Ensuring high availability, performance optimization, replication stability, and incident resolution for mission-critical systems across multiple datacenters.

• Participate in major incident management calls for P1/P2/P3 issues, driving root cause analysis and permanent fixes.
• Configure and manage SAN zoning and re-zoning on Cisco and Brocade switches, including aliases, zones, and fabric sets.
• Proficient in documenting cases and preparing detailed work-related documents, including change management checklists, activity logs, and process documentation.
• Shadowing and learning Provision LUNs, storage groups, port groups, and initiator groups
• Working on EMC VMAX, PowerMax, and in Pure Storage arrays.
• Troubleshoot path mismatches, bad SFPs, cable faults, link failures, port errors, and I/O congestion.
• Conduct slow-drain device analysis and resolve congestion in SAN fabrics.
• Execute daily and scheduled health checks for storage arrays, switches, and ISLs, ensuring stable operations.
• Resolve replication issues involving SRDF and DWDM ISL configurations between sites.
• Coordinate with vendors (Dell EMC, NETAPP, HPE, Pure Storage) for hardware fixes, patching, and escalations.
• Collaborate with cross-functional teams to ensure end-to-end system availability for UNIX/Linux, VMware, and Windows environments.
• Provide capacity monitoring and alert management, ensuring proactive scaling and SLA adherence.
• Enforce ITIL-aligned incident, change, and problem management practices to maintain compliance.

Bachelor of Engineering - EEE - Kamala Institute of Technology and Science (2018-07 - 2022-08)