Project Operations Lead at Wipro Technologies (2022-09 – 2025-08)
Managed SRE reporting, Linux kernel and Oracle Enterprise Linux (OEL) patch upgrades, production OEL patching, Couchbase patching validation, operational tasks, response code analysis, multi-project involvement, security vulnerabilities resolution, and save PDF functionality enhancement.
- Provided valuable support to the operations team by completing urgent tasks with high quality and within tight deadlines. Specifically: Assisted with alert generation and designed a customized UI for email alerts, implementing requested enhancements within a day.
- Conducted detailed analysis of 4xx and 5xx response codes, with a focus on instances of sudden spikes on the dashboard.
- Performed monthly Linux kernel patch upgrades for UAT hosts, participated in bimonthly Oracle Enterprise Linux (OEL) patch upgrades for production hosts.
- Executed OEL patch upgrades for a substantial number of hosts and validated the performance and functionality of the application and processes on both UAT and production hosts during Couchbase patching activities.
- Worked on the enhancement of the save PDF functionality in the application, with a focus on automation to minimize human effort.
- Actively worked on addressing security vulnerabilities within the application, contributing to the overall security of the system. i.e., Spring Boot vulnerability, Spring Framework Denial of Service (DoS) Data Binding Vulnerability, Oracle Enterprise Linux Security Updates for both kernel and microcode_ctl.
- Involved in operational tasks such as working on radars for configuring table values, refreshing pipelines using Spinnaker, upgrading component versions and onboarding applications into the access manager.
- Contributed to team operations by coordinating with different teams for resource allocation and task tracking
- Performed operational support and process improvement by optimizing the workflows and identifying the areas for process improvement
- Maintained project documentation, including status reports, meeting minutes, and action logs.
- Organized and lead team meetings, ensuring action points are followed up.
Sr Software Engineer at Wipro Technologies (2019-02 – 2022-08)
Demonstrated proficiency across a broad spectrum of responsibilities, encompassing dashboard improvement, code debugging and enhancements, client requirement fulfillment, task ownership, script development, GraphQL integration, UI enhancement, error handling, process automation, Docker familiarization, monitoring and issue resolution, client interaction, multi-project involvement, operational tasks, reporting, system validation, integration and collaboration, and continuous self-development.
- Designed and implemented a Splunk dashboard to detect vulnerabilities, dynamically pulling data from API and processing it into Splunk using GraphQL and Java on the backend.
- Led a team in the revamping of a Web Method application using Java, Node JS, and SpringBoot.
- Proactively took ownership of tasks within the assigned module, implementing best practices to minimize manual execution processes using Java and shell scripting.
- Conducted Java code debugging to analyze and resolve issues in the dashboard, enhancing the overall understanding of the application flow.
- Actively participated in internal Splunk training sessions to enhance knowledge and skills in Splunk.
- Implemented a utility to move Virtual Conference events from default collections to other collections and purged old Virtual Conference records from DB tables to maintain threshold limits.
- Designed playbooks for migrating new releases and builds in production DevOps, adding new configuration properties as required.
- Conducted code reviews using Git version control and actively participated in debugging errors.
- Contributed quantifiable efforts to other projects by providing technical solutions in the UI, utilizing JavaScript, HTML5, and CSS.
- Engaged in various operational tasks, including Kernel patching deployments, Splunk dashboard monitoring, and server maintenance activities.
- Collaborated with other teams on tasks like server decommissioning and Docker installations.
Software Engineer at Wipro Technologies (2015-09 – 2019-01)
Rendered technical expertise in core Java technologies to develop applications based on specific client requirements.
- Implemented scripts for processing invoices from the backend using PL-SQL.
- Proficiently utilized SQL Server Management Studio for data extraction.
- Developed customized user interfaces (UIs) using JavaScript and HTML to enhance the functionality of web applications.
- Conducted a comprehensive refactoring of application logging in all components, transitioning from Log4j to SL4J.
- Developed an extranet application for supplier invoice processing.
- Established and maintained the Remote Image Server for backup purposes.
- Executed the implementation of an Inventory Ageing Analysis product-level report critical for day-to-day business functions using Oracle 11i.
- Effectively translated business needs into technical deliverable solutions.
- Elevated code quality and application performance, resulting in a noteworthy 14% reduction in bugs.
- Resolved issues related to user understanding, data validation, and test data environments.
- Responsively addressed technical and functional queries/requests from team members and customers.
- Coached, led, and mentored a team of 3 members.
Technical Analyst at Wipro Technologies (2014-08 – 2015-08)
- Analyzed, reviewed, and documented current functionality across all JIRA instances to identify potential areas of improvement.
- Administered and provided support for Atlassian products such as Jira, Confluence, and related plugins.
- Conducted formal and informal product design reviews throughout the software development lifecycle (SDLC) to contribute insights on functional requirements, product designs, schedules, and potential issues.
- Organized and participated in code review meetings to discuss application changes and ensure alignment with predefined architecture designs.
- Prepared detailed Functional Design Documents (FDD) translating business requirements from Functional Requirement Documents (FRD) into programmed application modules.
- Developed complex Jira workflows, including project workflows, screen schemes, permission schemes, and notification schemes.
- Collaborated with stakeholders to understand their business needs and provided guidance on using tools effectively.
- Created custom dashboards and filters for projects, customized JIRA and Confluence based on business cases.
- Integrated JIRA projects with Confluence Pages and constructed Confluence pages.
- Integrated Jenkins jobs with Jira, updating release information on Jira issues/tickets.
- Reported errors in the Jira agile system to the Atlassian team.
Application Support Analyst at Wipro Technologies (2012-12 – 2014-07)
- Managed project management activities, including planning, tracking, and coordination with external teams for status communication and delivery.
- Took responsibility for the support and maintenance of both intranet and extranet portals.
- Facilitated the application upgradation process by collaborating with management, vendors, and third parties to ensure full functionality and performance.
- Successfully met schedule adherence norms without deviations.
- Demonstrated proficiency in solving complex problems by identifying issues and implementing effective solutions.
- Confidently communicated with clients, addressing general queries about application functionalities and technical issues.
