Mounika Mouni

A results-driven professional with 3.5 years of experience in telemarketing industry. I bring proven leadership abilities, strong communication skills, a customer-focused approach, and the ability to thrive in a fast-paced environment. My background in commerce has equipped me with attention to detail, analytical thinking, and problem-solving abilities, which I am eager to apply in loan processing, client support, or administrative roles.

I am enthusiastic about learning the mortgage process and contributing to a dynamic and client-driven team.

Telemarketing - Cogent E-services Limited

(2022-12)

• Initiated outbound calls to potential customers to pitch personal loan products, effectively driving loan disbursements and meeting monthly sales targets.
• Conducted market research to identify and target specific customer demographics, resulting in increased lead generation and customer acquisition.
• Utilized persuasive communication skills to overcome customer objections regarding interest rates, EMIs, and loan terms, successfully closing sales and securing loan applications.
• Handled high-volume outbound customer service calls (50+ daily), effectively pitching products and services to drive sales and consistently meet monthly quotas.
• Managed end-to-end ticket lifecycle including creation, complaint monitoring, escalation, and troubleshooting to ensure swift resolution of customer issues within established SLAs.
• Maintained high customer satisfaction ratings (95%+) by resolving issues quickly, efficiently, and with empathy.
• Managed and updated customer information in CRM system, ensuring accurate records, data integrity, and streamlined follow-up processes.
• Utilized persuasive communication skills to overcome customer objections and secure appointments for sales representatives, contributing to increased conversion rates.
• Collaborated with team members to share best practices and improve overall team performance metrics.

Bachelor of Science - B.Com. Computers - SV degree & PG college, Anantapur (2021)

Intermediate - Higher Secondary - Sri Sathya Sai art's & science jr college Anantapur (2018)

Secondary School - SSC – 10th Standard - Rajendra municipal corporation high school, Anantapur (2016)