Moyuri Gogoi

MBA (HR & Marketing) graduate with 1.5 years of professional experience in customer support, content moderation, and escalation management at Teleperformance. Skilled in communication, stakeholder coordination, problem-solving, and process compliance. Strong interest in Talent Acquisition, Recruitment, Resume Screening, Candidate Coordination, and HR Operations.

Seeking an opportunity to build a career in HR Recruitment and contribute to organizational growth through effective hiring practices.

Customer Support Executive - Teleperformance - Mohali

(2024-12 - 2026-05)

• Reviewed and moderated user profiles in accordance with company guidelines and compliance standards.
• Managed customer queries and resolved issues through email support channels.
• Escalated complex cases to relevant teams and ensured timely resolution.
• Maintained high accuracy and quality standards while processing customer cases.
• Consistently achieved productivity and quality targets.
• Developed strong communication, coordination, and problem-solving skills applicable to recruitment and HR functions.

HR Intern - Oil India Limited

(2023-06 - 2023-07)

Project: Study on Employee Job Satisfaction Using Maslow's Hierarchy of Needs Theory

• Conducted research on employee satisfaction and workplace motivation.
• Collected and analyzed employee feedback to identify key satisfaction factors.
• Evaluated employee needs and engagement levels using HR concepts and frameworks.
• Presented findings and recommendations for improving employee satisfaction.

Summer Intern - Oil India Limited

(2019-07 - 2019-08)

Project: Role of Instrumentation in Oil India Limited

Master of Business Administration - HR & Marketing - Chandigarh University (2022 - 2024)

Bachelor of Technology - Applied Electronics & Instrumentation Engineering - GIMT (2016 - 2020)

Higher Secondary - AHSEC - RD Junior College (2014 - 2016)

Matriculation - SEBA - St. Xavier's H.S. School (2014)