Mr. Akash Ram

Dynamic Electronics & Communication Engineering graduate with 2+ years of experience, including 1 year 3 months in banking operations at SBI Credit Card & Payment Pvt Ltd. Skilled in customer handling, upselling, cross-selling, and data management. Proven ability to improve customer satisfaction, drive revenue growth, and streamline operations. Seeking a banking/customer-facing role to leverage communication, sales, and problem-solving skills.

Development Associate at SBI Payment and Credit Card Pvt Ltd (2024-11 – 2026-01)

• Managed credit card operations, payment processing, and customer queries with high accuracy.
• Handled customer interactions and identified opportunities for upselling and cross-selling credit card products, contributing to revenue growth.
• Promoted additional services such as card upgrades, EMI options, and add-on cards.
• Maintained strong customer relationships, improving customer retention and satisfaction.
• Used MS Excel for reporting, reconciliation, and data tracking.
• Resolved discrepancies efficiently in coordination with internal teams.
• Performed documentation, verification, and background verification tasks.

Nursing Assistant at Raut Nursing Home & Multi-speciality Hospital (2021-07 – 2022-07)

• Supported patient care and maintained records using MS Office tools.
• Coordinated with medical teams in high-pressure environments.
• Demonstrated attention to detail and adaptability.

Bachelor of Engineering in Electronics & Communication – Priyadarshini College of Engineering, Nagpur (2023)

HSC (Science) (2019)

SSC (2017)